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- Tasks: Provide top-notch IT support and resolve client issues with precision.
- Company: Join Sharp IT Services, a reputable brand in the tech industry.
- Benefits: Enjoy flexible hybrid working and a supportive team culture focused on your development.
- Why this job: Be part of a dynamic team making a real impact in IT with varied clients and technologies.
- Qualifications: 18+ months in IT support, knowledge of Microsoft Server, M365, Azure, and networking.
- Other info: Opportunity to grow your technical skills in a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Direct message the job poster from Sharp Europe
Hybrid | Based in Peterborough, UK | Sharp IT Services
Are you ready to take your IT support career to the next level in a collaborative, client-focused environment?
At Sharp IT Services, we’re looking for a 2nd Line IT Support Analyst to join our growing Helpdesk team. You\’ll play a key role in delivering exceptional service to our diverse client base — owning and progressing support tickets, solving issues with precision, and building trusted relationships with our clients.
What You’ll Do
- Take ownership of client issues and ensure timely resolution through to completion.
- Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
- Maintain strong communication with clients to build confidence in our support services.
- Prioritise and organise your workload effectively to meet SLA and KPI targets.
- Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.
What You’ll Bring
- 18+ months\’ experience in IT support (preferably 2nd line).
- Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
- Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
- Backup and anti-virus experience is a plus.
- Friendly, professional, and proactive communication skills — both written and verbal.
- A team mindset and a genuine interest in growing your technical skills.
- Flexible hybrid working
- Supportive team culture focused on development
- The chance to work with varied clients and evolving technologies
- A reputable brand with a growing digital services division
Ready to be part of a dynamic support team making a real impact? Apply today and help shape the future of IT at Sharp.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Analyst
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Industries
Technology, Information and Internet and IT Services and IT Consulting
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2nd Line IT Support Analyst employer: Sharp Europe
Contact Detail:
Sharp Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Servers, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Demonstrate your problem-solving skills during any informal conversations or networking opportunities. Be ready to share examples of how you've successfully resolved technical issues in the past, as this will showcase your ability to handle the responsibilities of a 2nd Line IT Support Analyst.
✨Tip Number 3
Engage with the company on social media platforms or professional networks like LinkedIn. This not only shows your interest in Sharp IT Services but also gives you a chance to learn more about their culture and values, which you can reference in discussions.
✨Tip Number 4
Prepare thoughtful questions to ask during any interviews or conversations with the hiring team. This demonstrates your genuine interest in the role and helps you understand how you can contribute to their client-centric culture.
We think you need these skills to ace 2nd Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any 2nd line roles. Emphasise your familiarity with Microsoft 365, Windows Servers, Azure, and networking concepts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to build client relationships. Mention specific examples of how you've resolved technical issues and contributed to team success.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your friendly and professional communication style, both written and verbal.
Showcase Continuous Learning: Mention any ongoing training or certifications you are pursuing in IT, especially related to Microsoft technologies, networking, or cybersecurity. This shows your commitment to growing your technical skills.
How to prepare for a job interview at Sharp Europe
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Servers, Azure, and networking. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of a 2nd Line IT Support Analyst.
✨Emphasise Communication Skills
Since building trust with clients is crucial, practice articulating your thoughts clearly and professionally. Be ready to explain complex technical concepts in simple terms, showcasing your ability to communicate effectively with clients who may not have a technical background.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue. Think through your problem-solving process and be ready to explain how you would approach resolving client issues while adhering to SLA and KPI targets.
✨Exhibit a Team Player Attitude
Sharp IT Services values a collaborative environment, so be sure to express your willingness to work as part of a team. Share examples of how you've contributed to team success in previous roles and your eagerness to learn from others in the field.