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- Tasks: Provide first-line IT support and resolve client issues efficiently.
- Company: Join Sharp IT Services UK, a dynamic player in the tech industry.
- Benefits: Enjoy flexible hybrid working and a supportive team culture.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: 12 months of IT support experience and basic tech knowledge required.
- Other info: Be part of a respected brand with an expanding digital services division.
The predicted salary is between 24000 - 36000 £ per year.
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Hybrid | Based in Peterborough, UK | Sharp IT Services UK
Are you looking to kickstart your IT support career in a dynamic and client-focused environment?
At Sharp IT Services UK (SITUK), we’re looking for a 1st Line Support Analyst to join our Helpdesk team. As a key part of the team, you’ll be responsible for providing first-line support, addressing client issues, and ensuring that all support tickets are efficiently handled. You’ll work closely with both clients and internal teams to resolve issues and deliver excellent service.
What You’ll Do
- Provide initial support to clients and take ownership of incoming support tickets.
- Troubleshoot and resolve basic technical issues across Microsoft 365, Windows Servers, and network environments.
- Ensure effective communication with clients to understand their issues and provide timely updates.
- Work to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Collaborate with 2nd line and other technical teams to escalate unresolved issues as needed.
- Contribute to a positive, client-focused atmosphere within the support team.
What You’ll Bring
- At least 12 months’ experience in IT support (preferably 1st line).
- Basic knowledge of Microsoft Server and Desktop OS, M365, and networking concepts.
- Familiarity with common IT issues and troubleshooting methods.
- Good communication skills (both written and verbal) and the ability to engage with clients professionally.
- A team-oriented mindset and eagerness to expand your technical skills.
- An interest in progressing in IT support and taking on more technical challenges.
- Flexible hybrid working options.
- A supportive team culture focused on professional growth.
- The opportunity to work with a range of clients and new technologies.
- Be part of a respected brand with an expanding digital services division.
Ready to make a difference in IT support at Sharp? Apply now and start your journey with a growing, forward-thinking team.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Analyst
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Industries
Technology, Information and Internet and IT Services and IT Consulting
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1st Line Support Analyst - Peterborough employer: Sharp Europe
Contact Detail:
Sharp Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst - Peterborough
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting methods. This will not only help you during the interview but also demonstrate your proactive approach to learning and problem-solving.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 and Windows Servers, as these are key areas for the role. Consider setting up a home lab or using virtual machines to practice troubleshooting in a safe environment.
✨Tip Number 3
Prepare to discuss your previous experience in IT support, focusing on specific examples where you successfully resolved client issues. This will showcase your ability to handle real-world scenarios effectively.
✨Tip Number 4
Emphasise your communication skills during the application process. Being able to convey technical information clearly to clients is crucial, so think of ways to demonstrate this in your interactions with us.
We think you need these skills to ace 1st Line Support Analyst - Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided first-line support. Mention specific technologies like Microsoft 365 and Windows Servers to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn. Discuss your communication skills and how you can contribute to a positive client-focused atmosphere at Sharp IT Services UK.
Highlight Relevant Skills: In your application, emphasise your troubleshooting abilities and familiarity with common IT issues. Mention any experience you have with SLAs and KPIs, as these are important for the role.
Show Enthusiasm for Growth: Express your interest in progressing within the IT support field. Mention any additional training or certifications you are pursuing or plan to pursue, as this shows your commitment to professional development.
How to prepare for a job interview at Sharp Europe
✨Show Your Technical Knowledge
Brush up on your understanding of Microsoft 365, Windows Servers, and basic networking concepts. Be prepared to discuss common IT issues you've encountered and how you resolved them, as this will demonstrate your readiness for the role.
✨Communicate Clearly
Since you'll be interacting with clients, practice explaining technical concepts in simple terms. During the interview, focus on showcasing your communication skills, both verbal and written, to convey your ability to engage professionally with clients.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical problems in the past. Highlight your troubleshooting methods and how you prioritised tasks to meet SLAs and KPIs, as this will show your capability to handle support tickets effectively.
✨Express Your Team Spirit
Emphasise your willingness to collaborate with others and contribute to a positive team atmosphere. Share experiences where you worked with colleagues to resolve issues or improve processes, as this aligns with the company's focus on teamwork and client satisfaction.
