At a Glance
- Tasks: Lead a team to manage collections for SME clients and ensure timely debt recovery.
- Company: Join Sharp Consultancy, a specialist in finance and accountancy recruitment with over 30 years of experience.
- Benefits: Enjoy opportunities for professional growth and development in a supportive environment.
- Other info: Candidates must be eligible to work in the UK full time without restrictions.
- Why this job: Make a real impact while enhancing your leadership skills in a dynamic team setting.
- Qualifications: Strong communication, analytical skills, and proven leadership experience are essential.
The predicted salary is between 36000 - 60000 £ per year.
As the SME Collections Team Manager, you will oversee the collections process for Small and Medium Enterprise (SME) clients, ensuring efficiency and excellence. You will manage a team of collections agents, develop strategies to ensure timely collections, and maintain strong relationships with clients and internal stakeholders. Your leadership skills, understanding of credit management processes, and focus on customer service will be key to achieving financial goals and compliance.
Duties will include:
- Leading a team to deliver collections strategies and achieve departmental and company targets.
- Oversee the timely collection of outstanding debts, addressing issues early to prevent overdue balances.
- Monitor and report on collections performance, trends, and outstanding balances.
- Prepare regular reports for senior management, highlighting key performance indicators (KPIs) and challenges.
- Foster team communication, identify knowledge gaps, and drive cross-training and development.
- Collaborate with other teams to improve performance and customer experience.
- Manage attendance, performance, and conduct issues within the team.
- Continuously evaluate and improve the collections process to enhance efficiency, customer satisfaction, and cash flow management.
- Ensure compliance with relevant regulations, internal policies, and industry best practices.
- Coordinate with legal teams for debt recovery actions if necessary.
- Plan and manage the day-to-day productivity of the team.
- Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).
- Maintain and review process documentation to ensure continuous improvement and accuracy.
Knowledge and Skills
- Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.
- Strong analytical and problem-solving skills, with a keen eye for detail and the ability to assess risk and make sound decisions.
- Proven team leadership and people management experience, with the ability to motivate, coach, and develop staff.
- Proficiency in Microsoft Office.
- Ability to balance collections objectives with maintaining positive customer relationships.
- Strong organizational skills and ability to produce accurate work within tight deadlines.
- Self-management and drive to achieve continuous improvements.
Collections Manager in Leeds employer: Sharp Consultancy
At Sharp Consultancy, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and professional growth. As a Collections Manager in the vibrant Yorkshire and Derbyshire area, you will benefit from our commitment to employee development, competitive remuneration, and a supportive environment that values your contributions. Join us to make a meaningful impact while enjoying the unique advantages of working within a leading finance and accountancy recruitment specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Manager in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sharp Consultancy. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Manager in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sharp Consultancy.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sharp Consultancy's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sharp Consultancy
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sharp Consultancy.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sharp Consultancy will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sharp Consultancy employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
