Senior Manager, Sales Operations – Clinical Packaging Department: Commercial Finance / Sales Operations
Location: UK – Does not have to be site based, but it would be a preference to have easy access to EU/UK sites; ability to also travel to the US as and when required.
Reporting To: Senior Director, Commercial Finance
Summary
The Senior Manager, Sales Operations – Clinical Packaging is responsible for enabling data-driven commercial execution across the Clinical Packaging business. This role leads Salesforce administration and evolution, delivers executive-level reporting and analytics, and serves as a strategic partner to Sales and business leadership. Operating within a centralized Sales Operations model, this position will drive standardization, improve data integrity, and support scalable growth across global teams while helping develop internal capability.
Essential Duties and Responsibilities
- Lead Salesforce administration including fields, workflows, validation rules, Lightning pages, and governance
- Align CRM structure to support business P&L, pipeline visibility, and KPI reporting needs
- Support future Salesforce to ERP integration and data architecture initiatives
- Develop and own monthly KPI reporting and quarterly Board-level materials
- Build and maintain dashboards for performance tracking
- Deliver insight-driven analysis to support decision-making and commercial strategy
- Ensure pipeline integrity, forecasting support, and CRM data quality
- Identify and implement process improvements and standardized ways of working
- Partner with Clinical Sales leadership and regional business leaders as a trusted advisor
- Facilitate BD management meetings and performance review cadence
- Mentor and develop Sales Operations team members and support training initiatives
Qualifications
- Bachelor’s degree in Business, Finance, Analytics, or related field
- 7–10+ years of relevant experience in Sales Operations, Commercial Finance, or Analytics
- Advanced Salesforce experience required
- Strong experience in reporting, dashboards, and analytics
- Experience supporting executive-level reporting and performance reviews
Preferences
- Strong preference for candidates with Clinical Trials or Clinical Packaging experience; however, candidates with transferable experience in complex commercial or operational environments will also be considered
- Familiarity with clinical development lifecycle and associated commercial processes
- Experience working in a global organization (US + EU) preferred
- Experience with Power BI or advanced data visualization tools preferred
Key Competencies
- Strong business acumen and understanding of commercial drivers
- Highly self-driven with ability to work independently
- Excellent analytical and problem-solving capability
- Strong communication and stakeholder management
- High attention to detail and focus on data integrity
Sharp is committed to being an equal opportunities employer and to building a diverse and inclusive workforce. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Sharp has been delivering safe, high-quality, contract packaging and clinical trial services to the world’s biggest healthcare brands for more than 65 years. Our employees work from 9 state-of-the‑art facilities and share our vision of delivering world‑class services in clinical trial, commercial packaging, design and technology services for our clients. You will be joining the Sharp Clinical team at a time when we have moved to a new 110,000 square foot state‑of‑the‑art facility following a £9million investment from our parent company. We strive to create a work environment in which all people are encouraged to use their skills to their optimum; free from discrimination or intimidation.
Do you want to be part of a global team helping to improve the lives of patients around the world? Talk to Sharp.
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