Reporting to: PA to the Operations Manager
Join a Team That Keeps Our Operations Running Smoothly
We're looking for a highly organised and proactive Service & Operations Administrator to join our Service Branch team.
This is a fantastic opportunity for someone who enjoys variety, problem-solving, and working across multiple business functions. You'll play an important role in supporting our Service & Operations teams, ensuring data accuracy, stock management, supplier coordination, and administrative processes are delivered efficiently and effectively.
If you're detail-oriented, enjoy working with systems and processes, and take pride in providing excellent internal customer support, we'd love to hear from you.
What You'll Be Doing
- Maintaining material codes within SAP and field service management systems.
- Working closely with suppliers to ensure stock is sourced cost-effectively and customer requirements are met.
- Investigating and resolving escalated stock-related issues.
- Processing and recording engineer stocktake information.
- Reviewing service and operational data, identifying discrepancies and ensuring records remain accurate.
- Supporting the administration of road toll schemes and congestion charge accounts where required.
- Managing incoming sales leads, allocating them to the correct sales teams and tracking feedback.
- Providing support and training to customer service colleagues to promote best practice and data accuracy.
- Arranging travel and accommodation for members of the Service & Operations team when required.
- Supporting wider teams during busy periods to maintain excellent customer service and business continuity.
What We're Looking For
- Previous administration experience within a fast-paced business environment.
- Experience using SAP or similar business systems.
- Good working knowledge of Microsoft Outlook, Word and Excel.
- Strong attention to detail and accuracy.
- Excellent organisational and time-management skills.
- Strong communication and interpersonal skills.
- Ability to prioritise workload and manage multiple tasks effectively.
- Comfortable working independently as well as part of a team.
Personal Attributes
- Positive and proactive approach.
- Strong problem-solving skills.
- Reliable and dependable.
- Customer-focused mindset.
- Willingness to learn and develop new skills.
- Flexible and adaptable to changing business needs.
Why Join Us?
- Opportunity to work for an established and well-respected organisation.
- Varied role with exposure to multiple business functions.
- Supportive team environment.
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
- Opportunity to make a real impact on service delivery and operational performance.
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Service & Operations Administrator in Swanley employer: Sharp Business Systems France
At Sharp, we pride ourselves on being an excellent employer by fostering a flexible and impactful work culture that prioritises employee well-being and professional growth. Our commitment to high-quality service delivery is matched by our dedication to providing opportunities for career advancement, all while ensuring a supportive environment where innovative ideas thrive. Located in the UK, we offer a unique blend of remote working options and collaborative on-site experiences, making it an ideal place for IT Strategy Consultants looking to make a meaningful impact.
Contact Details:
Sharp Business Systems France Recruitment Team
