At a Glance
- Tasks: Install, maintain, and repair multi-functional devices while providing top-notch customer support.
- Company: Join Sharp Business Systems UK, a leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in a tech-driven environment.
- Why this job: Make a real impact by solving complex issues and enhancing customer experiences.
- Qualifications: Strong IT skills, relevant experience, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands‑on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi‑functional devices (MFDs) and associated software, both on‑site and remotely. Reporting to the Regional Service Manager, you’ll play a key role in delivering a high‑quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.
What you’ll be doing:
- Installing, repairing, configuring and maintaining MFDs and related products
- Preparing, setting up and refurbishing new and second‑hand equipment
- Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
- Diagnosing and resolving advanced MFD and network‑related issues
- Providing clear training and guidance to customers on hardware and software
- Supporting colleagues and providing cover across the service function when required
- Assisting with ad hoc tasks to support logistics and service operations
- Managing stock held on vehicles or sites
- Working to agreed KPIs and following company processes and policies
What we’re looking for:
- Strong IT skills with PCs, laptops and tablets
- Good working knowledge of Microsoft products (e.g. Word, Excel)
- Ability to learn and work with bespoke software systems
- Relevant technical qualifications and/or experience in the print or visual solutions sector
- Confident diagnosing and resolving electromechanical and network faults
- Full UK driving licence (Category B)
- Ability to work independently as well as part of a team
- Self‑motivated with a proactive and organised approach
- Excellent communication and customer‑facing skills
- Professional, positive and resilient attitude, even in challenging situations
Work with industry‑leading technology and customers. A varied role combining field and remote support. Supportive team environment with opportunities to develop your technical skills. Competitive package aligned with experience.
Customer Support Engineer - Level Two in Swanley employer: Sharp Business Systems France
At Sharp Business Systems UK, we pride ourselves on being an excellent employer that values our employees' growth and well-being. Our supportive team environment fosters collaboration and innovation, while our commitment to professional development ensures that you can enhance your technical skills in a dynamic role. With a competitive package and the opportunity to work with industry-leading technology, joining us means becoming part of a company that truly invests in its people.
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer - Level Two in Swanley
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, drop in some knowledge about Sharp Business Systems and their MFDs. It shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues that might arise with MFDs and how you’d solve them. Being able to talk through your thought process during an interview can really impress the hiring team.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn, ask them about their experiences, and get some insider tips. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a supportive team where you can develop your skills and make a real impact.
We think you need these skills to ace Customer Support Engineer - Level Two in Swanley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Customer Support Engineer role. We want to see how your background in IT and customer support shines through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality and passion for the role. Share specific examples of how you've tackled complex issues or provided excellent customer service in the past.
Show Off Your Technical Skills:Since this role involves troubleshooting MFDs and software, be sure to mention any technical qualifications or experiences you have. We love seeing candidates who are confident with both hardware and software solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around multi-functional devices (MFDs) and the software that supports them. Be ready to discuss your experience with diagnosing and resolving electromechanical and network faults, as this will be crucial for the role.
✨Show Off Your Customer Skills
Since this role is all about delivering a high-quality customer experience, think of examples where you've successfully communicated complex technical issues to customers. Prepare to share how you’ve trained or guided users in the past, as this will highlight your customer-facing skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific troubleshooting situations or customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Demonstrate Your Team Spirit
This position requires both independent work and collaboration with colleagues. Be prepared to discuss times when you’ve worked as part of a team, supported others, or taken the initiative to help out. Highlighting your ability to adapt and support logistics will show you’re a great fit for their team.
