At a Glance
- Tasks: Provide top-notch technical support and manage client requests with confidence.
- Company: Join Sharp UK, a dynamic IT company with a focus on client satisfaction.
- Benefits: Enjoy hybrid working, skill development, and a supportive team environment.
- Other info: Great opportunities for growth in a friendly, collaborative atmosphere.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: 2 years in IT support and a passion for technology are essential.
The predicted salary is between 27000 - 33000 £ per year.
Hybrid working
3 x in the office, 2 x from home
Are you personable, technically minded, and ready to take the next step in your IT career? Sharp UK is looking for a
1st Line Support Analyst to join our helpdesk team in
Stockport . If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.
What You’ll Be Doing
You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients.
Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
Your responsibilities will include
- Owning, updating, and progressing support tickets to give clients confidence in our service.
- Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
- Organising and prioritising your daily workload to meet client expectations efficiently.
- Using your technical knowledge to resolve issues and esc... where necessary.
- Communicating clearly, professionally, and positively with clients and colleagues.
- Actively developing your technical skills and contributing to team productivity.
- Representing Sharp IT Services professionally to support client retention and business growth.
- What We’re Looking For
We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:
- A friendly, professional, and approachable attitude
- A strong desire to grow your skills in IT support
- Excellent verbal and written communication skills
- At least 2 years’ experience in IT support
• Intermediate knowledge of
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
- Basic understanding of backup solutions and antivirus tools
- Awareness of Remote Monitoring and Management (RMM) tools
- #J-18808-Ljbffr
1st Line Support Analyst in Stockport employer: Sharp Business Systems France
At Sharp Business Systems France, we pride ourselves on being an excellent employer that values the growth and development of our team members. Working in the vibrant Greater London area, you'll enjoy a collaborative work culture that encourages innovation and client engagement, alongside opportunities for professional advancement in IT support. Our commitment to fostering trusted relationships with SME clients ensures that you will find your role both meaningful and rewarding.
Contact Details:
Sharp Business Systems France Recruitment Team
