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- Tasks: Lead a dynamic team to deliver top-notch service and support to clients.
- Company: Join a forward-thinking organisation in the heart of London.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for personal growth in a vibrant, collaborative setting.
- Why this job: Be a motivational leader and make a real difference in client satisfaction.
- Qualifications: 2+ years of team management experience and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Based on-site within London Borough of Newham. To lead the onsite team in delivering a consistently excellent and familiar service to our client, in line with the business strategy. To be a motivational leader, where decisions are based on individual, team, client and business awareness. Excellent people skills that facilitate a happy team continuously seeking development, to provide an excellent service resulting in a high level of client satisfaction.
Objectives:
- Designing and implementing development strategies for all roles within the onsite team, to create a more knowledgeable, stronger, and more versatile team.
- Responsible for implementing strategy, delivering standardisation and consistency to all areas of the team for streamlined, valued and effective support to clients.
- Analyse, report on and take appropriate action on the performance of the team to continuously improve the service provided.
- Be a constant, visible, and approachable member of the client’s service management team, driving a positive and inspirational attitude.
- Communicate regularly and effectively on all matters relating to the client’s requirements, to create strong relationships with clients and colleagues.
- Management of the team and its activities, ensuring they are adequately equipped to deliver the support service.
Personal Specification:
- Minimum experience of 2 years managing a team.
- Friendly, approachable, empathetic and sincere with excellent communication skills.
- Technical knowledge and experience of IT and IT support, its processes and procedures.
Service Desk Team Leader employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and client management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your people skills! During interviews, share specific examples of how you've motivated your team or improved client satisfaction. This will demonstrate your ability to lead effectively and create a positive work environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, so share specific examples that showcase your people skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can demonstrate how their skills align with our objectives.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Team Dynamics
Before the interview, think about how you would lead a team. Be ready to discuss your leadership style and how you motivate others. Consider examples from your past experience where you successfully managed a team and improved their performance.
✨Showcase Your Communication Skills
As a Service Desk Team Leader, communication is key. Prepare to demonstrate your ability to communicate effectively with both clients and team members. You might want to share specific instances where your communication skills led to positive outcomes.
✨Understand Client Needs
Research the company and its clients. Be prepared to talk about how you would approach understanding and meeting client requirements. Think of ways you can build strong relationships and ensure high levels of client satisfaction.
✨Highlight Your Technical Knowledge
Brush up on your IT support knowledge and be ready to discuss relevant processes and procedures. You could mention any specific tools or technologies you've used in the past that would be beneficial for the role.