At a Glance
- Tasks: Lead IT service delivery and enhance client relationships in a cloud-based environment.
- Company: Dynamic Managed Services team focused on digital transformation.
- Benefits: Hybrid working, career growth opportunities, and a supportive team culture.
- Other info: Join us for meaningful projects and a collaborative work environment.
- Why this job: Make a real impact by driving service excellence and continuous improvement.
- Qualifications: Experience in service delivery and strong client-facing skills required.
The predicted salary is between 50000 - 60000 € per year.
Are you an experienced SDM who enjoys blending technical oversight with client-facing service delivery? We’re looking for a proactive and relationship-driven professional to lead IT service delivery for a key client, ensuring a seamless experience across a predominantly cloud-based environment supporting frontline users.
The Role
As a Service Delivery Manager, you’ll take ownership of the end-to-end service experience, acting as a trusted partner to the client while coordinating internal teams and third parties. This is a hands-on, client-facing role where you'll balance service leadership, technical oversight, and continuous improvement.
Key Responsibilities
- Service Ownership – Lead and manage day-to-day service delivery, ensuring a consistent, high-quality user experience
- Client Engagement – Build strong relationships through regular onsite visits and stakeholder collaboration
- Performance & Reporting – Produce monthly service reports covering KPIs, trends, risks, and recommendations
- Continuous Improvement – Drive service enhancements using ITIL best practices
- Ticket & Escalation Management – Ensure clear ownership, communication, and timely resolution of issues
- Risk & Problem Management – Proactively identify and manage risks while improving service stability
- Technical Oversight – Support and administer Microsoft 365 in line with wider technical strategy
- Strategic Contribution – Work alongside client IT leadership to support digital transformation initiatives
What We’re Looking For
- Experience in a Technical Service Manager, Service Delivery Manager, or similar role
- Strong client-facing and stakeholder management skills
- Good understanding of ITIL (v4 preferred)
- Background working within Managed Services or multi-supplier environments
- Technical knowledge including: Networking, virtualisation, and firewalls
- Backup & antivirus solutions
- Excellent communication skills with the ability to translate technical concepts into simple, business-friendly language
- A proactive, accountable approach with a focus on service excellence and continuous improvement
Why Join Us?
- Play a key role in a high-impact client engagement
- Hybrid working with a mix of onsite collaboration and flexibility
- Opportunity to contribute to meaningful digital transformation projects
- Be part of a supportive, collaborative Managed Services team
- Ongoing opportunities for career growth and development
Interested? If you’re passionate about delivering excellent IT services while building strong client relationships, we’d love to hear from you. Apply now or get in touch to learn more.
Service Delivery Manager employer: Sharp Business Systems France
As a Service Delivery Manager with us, you'll thrive in a dynamic and supportive work environment that values collaboration and innovation. Our hybrid working model allows for flexibility while you engage directly with clients, driving impactful digital transformation projects. We prioritise your professional growth, offering ongoing development opportunities to ensure you excel in your career while delivering exceptional IT services.
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to service delivery and IT management. The more people you connect with, the better your chances of landing that dream job.
✨Tip Number 2
Showcase your skills in real-time! Consider volunteering for projects or offering your expertise on platforms where potential employers might notice you. This hands-on experience can really set you apart from the competition.
✨Tip Number 3
Prepare for interviews by practising common questions specific to service delivery roles. Think about how you can demonstrate your client engagement skills and technical knowledge in a way that’s relatable and engaging.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in service delivery. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in client-facing roles and any technical oversight you've had, especially in cloud environments. We want to see how you can blend those skills together!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for service delivery and your proactive approach. Don’t forget to mention specific examples of how you've built strong client relationships or driven continuous improvement in past roles.
Showcase Your Technical Knowledge:Since this role involves technical oversight, make sure to include any relevant technical skills you have, like your understanding of Microsoft 365, networking, or ITIL practices. We love seeing candidates who can translate complex concepts into simple terms for clients!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sharp Business Systems France
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge, especially if it's version 4. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your understanding of service delivery and continuous improvement.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've built strong relationships with clients in previous positions. Think about specific instances where your proactive approach led to improved service delivery or client satisfaction.
✨Demonstrate Technical Knowledge
Be ready to talk about your experience with Microsoft 365, networking, virtualisation, and firewalls. Use simple language to explain complex concepts, as this will highlight your ability to communicate effectively with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific service delivery challenges. Think through your problem-solving strategies and be prepared to discuss how you would manage risks and escalations in a real-world context.
