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- Tasks: Provide top-notch support and resolve customer queries with a friendly attitude.
- Company: Join Sharp IT Services, a dynamic team in Milton Keynes.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for personal development and growth in a collaborative setting.
- Why this job: Kickstart your career in IT while making a real difference for clients.
- Qualifications: Friendly personality, basic Microsoft 365 knowledge, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Sharp IT Services is looking for a 1st Line Support Analyst to be based in Milton Keynes. As a First Line Support Analyst, you will be working with our team to deliver Sharp IT Services to one of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:
- Owning, updating and progressing tickets to help smoothly resolve any issues.
- Being professional, positive and friendly when communicating with all colleagues and clients.
- Taking an active role in personal development to improve work experience.
- Escalating complex problems and making users aware of their impact.
Skills and Qualifications
- A friendly, personable and professional attitude.
- A basic knowledge of Microsoft 365 / Office 365.
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- Some understanding of virtualisation, networking and firewalls is desirable.
1st Line Support Analyst in Milton Keynes employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your communication skills! As a 1st Line Support Analyst, you'll need to be friendly and professional. Role-play common support scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've resolved issues in the past. This will help you demonstrate your ability to own and progress tickets effectively during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates who are eager to join our team and provide excellent customer service.
We think you need these skills to ace 1st Line Support Analyst in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and professional attitude shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your writing!
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Mention your experience with Microsoft 365 and any relevant knowledge about virtualisation or networking to catch our eye.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use simple language and avoid jargon unless it’s necessary. This will help us understand your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and any relevant tech concepts like virtualisation and networking. Being able to discuss these topics confidently will show that you’re prepared and understand the role.
✨Practice Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex ideas in simple terms. Role-play with a friend or family member to get comfortable with this.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and maintained a positive attitude, as this is key for the role.
✨Be Ready to Discuss Personal Development
Think about how you’ve taken initiative in your own learning and development. Be ready to share specific examples of how you’ve improved your skills or knowledge, as this shows your commitment to growth.