At a Glance
- Tasks: Lead IT service delivery and ensure a seamless experience for clients.
- Company: Dynamic Managed Services team focused on client engagement and digital transformation.
- Benefits: Hybrid working, career growth opportunities, and a supportive team environment.
- Other info: Join a collaborative team with ongoing development opportunities.
- Why this job: Make a real impact in client relationships and drive meaningful digital change.
- Qualifications: Experience in service delivery and strong client-facing skills required.
The predicted salary is between 50000 - 60000 € per year.
Are you an experienced SDM who enjoys blending technical oversight with client-facing service delivery? We’re looking for a proactive and relationship-driven professional to lead IT service delivery for a key client, ensuring a seamless experience across a predominantly cloud-based environment supporting frontline users.
The Role
As a Service Delivery Manager, you’ll take ownership of the end-to-end service experience, acting as a trusted partner to the client while coordinating internal teams and third parties. This is a hands-on, client-facing role where you'll balance service leadership, technical oversight, and continuous improvement.
Key Responsibilities
- Service Ownership – Lead and manage day-to-day service delivery, ensuring a consistent, high-quality user experience
- Client Engagement – Build strong relationships through regular onsite visits and stakeholder collaboration
- Performance & Reporting – Produce monthly service reports covering KPIs, trends, risks, and recommendations
- Continuous Improvement – Drive service enhancements using ITIL best practices
- Ticket & Escalation Management – Ensure clear ownership, communication, and timely resolution of issues
- Risk & Problem Management – Proactively identify and manage risks while improving service stability
- Technical Oversight – Support and administer Microsoft 365 in line with wider technical strategy
- Strategic Contribution – Work alongside client IT leadership to support digital transformation initiatives
What We’re Looking For
- Experience in a Technical Service Manager, Service Delivery Manager, or similar role
- Strong client-facing and stakeholder management skills
- Good understanding of ITIL (v4 preferred)
- Background working within Managed Services or multi-supplier environments
- Technical knowledge including: Networking, virtualisation, and firewalls
- Backup & antivirus solutions
- Excellent communication skills with the ability to translate technical concepts into simple, business-friendly language
- A proactive, accountable approach with a focus on service excellence and continuous improvement
Why Join Us?
- Play a key role in a high-impact client engagement
- Hybrid working with a mix of onsite collaboration and flexibility
- Opportunity to contribute to meaningful digital transformation projects
- Be part of a supportive, collaborative Managed Services team
- Ongoing opportunities for career growth and development
Interested? If you’re passionate about delivering excellent IT services while building strong client relationships, we’d love to hear from you. Apply now or get in touch to learn more.
Service Delivery Manager in London employer: Sharp Business Systems France
Join a dynamic and supportive Managed Services team where your role as a Service Delivery Manager will be pivotal in driving client engagement and service excellence. With a hybrid working model that promotes flexibility and collaboration, you'll have the opportunity to lead impactful digital transformation projects while enjoying ongoing career growth and development in a thriving environment.
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to service delivery and IT management. The more people you connect with, the better your chances of landing that dream job.
✨Tip Number 2
Showcase your skills in action! If you have a portfolio or case studies from previous roles, bring them along to interviews. This gives potential employers a clear picture of how you can add value to their team.
✨Tip Number 3
Prepare for those tricky interview questions! Research common queries for Service Delivery Managers and practice your responses. We want you to feel confident and ready to impress during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in client-facing roles and any technical oversight you've had, especially in cloud environments. We want to see how you can blend those skills together!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Share specific examples of how you’ve improved service delivery or built strong client relationships. We love seeing real results that demonstrate your impact!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Remember, you’ll be translating technical concepts into business-friendly terms, so show us you can do that in your application too.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sharp Business Systems France
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge, especially version 4. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your understanding of service delivery and continuous improvement.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've built strong relationships with clients in previous positions. Think about specific instances where your communication skills made a difference, as this role heavily relies on client-facing interactions.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technical aspects mentioned in the job description, like Microsoft 365, networking, and firewalls. Be ready to explain how you've managed these technologies in a service delivery context.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific service delivery challenges. Think through potential scenarios involving ticket management or risk assessment, and be prepared to outline your approach to resolving them effectively.
