At a Glance
- Tasks: Support users and enhance systems while tackling 2nd line support tickets.
- Company: Sharp UK, a dynamic tech company focused on innovation.
- Benefits: Gain hands-on experience with cutting-edge platforms and career development opportunities.
- Other info: Join a collaborative team and contribute to exciting IT projects.
- Why this job: Perfect for tech enthusiasts eager to dive into systems and automation.
- Qualifications: 18+ months in a 1st/2nd line role with strong customer focus.
The predicted salary is between 30000 - 40000 £ per year.
If you're a 2nd Line Analyst who enjoys problem-solving but wants to move closer to systems and automation, this could be your next move. At Sharp UK, we're offering an opportunity to step into a role where you'll not only support users—but also get hands-on with the platforms that power the business, including ConnectWise and integrated systems.
What you'll be doing:
- Join our Internal IT Systems Team, supporting colleagues across the UK and Europe while gaining exposure to key business systems and projects.
- Own and resolve 2nd line support tickets with a strong focus on user experience.
- Provide support across internal systems including ConnectWise, BrightGauge, QuoteWerks, Exchequer and Propel.
- Work closely with senior engineers to maintain, improve, and secure core platforms.
- Support system performance, availability and upgrades.
- Assist with automation, integrations, and continuous improvement initiatives.
- Contribute to internal IT projects across a range of technologies.
- Help produce reporting and management insights.
You'll be:
- Moving closer to systems and application support.
- Gaining exposure to ConnectWise and business-critical platforms.
- Learning about automation, integrations, and APIs.
- Building skills that take you towards Systems Analyst / Application Specialist careers.
What we're looking for:
- Around 18+ months in a 1st/2nd line role.
- Strong customer focus and communication skills.
- Experience with Microsoft 365 and Windows environments.
- A genuine interest in systems, integrations, and automation.
- Basic knowledge of networking, security, or scripting (PowerShell desirable).
- Curiosity and a desire to move beyond service desk into systems.
What you'll gain:
- Hands-on experience with internal IT systems and platforms.
- Exposure to Azure, automation tools, and system integrations.
- The opportunity to develop into a Systems Analyst or Applications Specialist.
- Involvement in projects, not just BAU support.
Who this is perfect for:
- A 2nd Line Analyst feeling ready for the next step.
- Someone who enjoys troubleshooting but wants more ownership and impact.
- A tech enthusiast curious about how systems connect and businesses operate.
If you're looking for a role that bridges the gap between support and systems, we'd love to hear from you.
Internal IT – 2nd Line Systems Analyst in London employer: Sharp Business Systems France
At Sharp UK, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a 2nd Line Systems Analyst, you'll not only enhance your technical skills but also have the opportunity to contribute to meaningful projects across the UK and Europe, all while enjoying a supportive environment that encourages professional growth and development in systems and automation.
Contact Details:
Sharp Business Systems France Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal IT – 2nd Line Systems Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharp Business Systems France values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharp Business Systems France might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharp Business Systems France!
✨Direct Apply to Sharp Business Systems France
Let's not forget to apply directly through the Sharp Business Systems France website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Internal IT – 2nd Line Systems Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharp Business Systems France.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharp Business Systems France. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharp Business Systems France
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
