Reporting to: Analytics & Business Solutions Manager
Join a data-driven team where your analysis makes a real impact
Are you naturally curious, analytical, and passionate about solving problems? Do you enjoy working with data, technology, and customers to deliver meaningful results?
We're looking for a OneStop Analyst to join our Billing team, supporting a wide range of customers who utilise our OneStop software platform. This technology monitors photocopier and print devices across customer sites, helping organisations optimise performance, reduce costs, and ensure uninterrupted service.
In this role, you'll combine data analysis, customer support, and proactive problem-solving to help customers get the most from their systems while identifying opportunities to improve efficiency and service delivery.
What you'll be doing
As a OneStop Analyst, you'll play a key role in monitoring and analysing customer device data, ensuring customers receive an exceptional service experience.
Your responsibilities will include:
- Analysing copier and device data to identify trends, issues, and opportunities for improvement
- Monitoring customer devices to ensure consumables are delivered efficiently and on time
- Providing support and guidance to customers using the OneStop software platform
- Proactively identifying system issues and working with customers to resolve them
- Collaborating with internal teams to improve processes and reduce operational costs
- Generating billing documentation and supporting customer invoicing activities
- Assisting customers with software installation, setup, upgrades, and troubleshooting
- Producing reports and insights that support informed decision-making
- Identifying opportunities to introduce additional services that add value for customers
What we're looking for
We're keen to hear from candidates who enjoy working with data and technology while providing excellent customer service.
You'll ideally have:
- Strong IT skills with a basic understanding of networking principles
- Good working knowledge of Microsoft Office, particularly Excel and Word
- Experience analysing data and presenting findings in a clear, structured way
- Excellent organisational and planning skills
- A proactive and self-motivated approach to work
- Outstanding customer service and communication skills
- Strong problem-solving abilities and an investigative mindset
- High attention to detail and accuracy
- The ability to build positive relationships with customers and colleagues
- A willingness to learn new technologies and develop technical knowledge
This is an excellent opportunity for someone looking to develop a career in data analysis, software support, business intelligence, or managed services. You'll gain exposure to customer-facing technology solutions, develop strong analytical skills, and play a key role in helping customers maximise the value they receive from our services.
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OneStop Analyst in Leeds employer: Sharp Business Systems France
At Sharp, we pride ourselves on being an excellent employer by fostering a flexible and impactful work culture that prioritises employee well-being and professional growth. Our commitment to high-quality service delivery is matched by our dedication to providing opportunities for career advancement, all while ensuring a supportive environment where innovative ideas thrive. Located in the UK, we offer a unique blend of remote working options and collaborative on-site experiences, making it an ideal place for IT Strategy Consultants looking to make a meaningful impact.
Contact Details:
Sharp Business Systems France Recruitment Team
