At a Glance
- Tasks: Support users and enhance systems while tackling 2nd line support tickets.
- Company: Join Sharp UK, a forward-thinking tech company with a collaborative spirit.
- Benefits: Gain hands-on experience, exposure to key platforms, and career development opportunities.
- Other info: Perfect for tech enthusiasts eager to grow into Systems Analyst or Applications Specialist roles.
- Why this job: Step into a role that combines support with systems and automation for real impact.
- Qualifications: 18+ months in a 1st/2nd line role with strong customer focus and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
If you're a 2nd Line Analyst who enjoys problem-solving but wants to move closer to systems and automation, this could be your next move. At Sharp UK, we’re offering an opportunity to step into a role where you’ll not only support users—but also get hands-on with the platforms that power the business, including ConnectWise and integrated systems.
What you’ll be doing:
- Join our Internal IT Systems Team, supporting colleagues across the UK and Europe while gaining exposure to key business systems and projects.
- Own and resolve 2nd line support tickets with a strong focus on user experience.
- Provide support across internal systems including ConnectWise, BrightGauge, QuoteWerks, Exchequer and Propel.
- Work closely with senior engineers to maintain, improve, and secure core platforms.
- Support system performance, availability and upgrades.
- Assist with automation, integrations, and continuous improvement initiatives.
- Contribute to internal IT projects across a range of technologies.
- Help produce reporting and management insights.
You’ll be:
- Moving closer to systems and application support.
- Gaining exposure to ConnectWise and business-critical platforms.
- Learning about automation, integrations, and APIs.
- Building skills that take you towards Systems Analyst / Application Specialist careers.
What we’re looking for:
- Around 18+ months in a 1st/2nd line role.
- Strong customer focus and communication skills.
- Experience with Microsoft 365 and Windows environments.
- A genuine interest in systems, integrations, and automation.
- Basic knowledge of networking, security, or scripting (PowerShell desirable).
- Curiosity and a desire to move beyond service desk into systems.
What you’ll gain:
- Hands-on experience with internal IT systems and platforms.
- Exposure to Azure, automation tools, and system integrations.
- The opportunity to develop into a Systems Analyst or Applications Specialist.
- Involvement in projects, not just BAU support.
Who this is perfect for:
- A 2nd Line Analyst feeling ready for the next step.
- Someone who enjoys troubleshooting but wants more ownership and impact.
- A tech enthusiast curious about how systems connect and businesses operate.
If you're looking for a role that bridges the gap between support and systems, we’d love to hear from you.
Internal IT – 2nd Line Systems Analyst employer: Sharp Business Systems France
At Sharp UK, we pride ourselves on fostering a dynamic work environment that encourages innovation and personal growth. As an Internal IT – 2nd Line Systems Analyst, you'll not only enhance your technical skills but also play a vital role in supporting our colleagues across the UK and Europe, all while being part of a collaborative team that values your contributions. With opportunities for hands-on experience with cutting-edge systems and a clear pathway towards advancing your career in systems analysis, Sharp UK is an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Sharp Business Systems France Recruitment Team
