At a Glance
- Tasks: Install, maintain, and repair multi-functional devices while providing top-notch customer support.
- Company: Join Sharp Business Systems UK, a leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for skill development.
- Other info: Dynamic role with a mix of fieldwork and remote support, perfect for tech enthusiasts.
- Why this job: Make a real difference by solving complex technical challenges for customers.
- Qualifications: Strong IT skills, relevant experience, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an experienced
Customer Support Engineer – Level Two to join our Service Engineers team.
In this hands-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi-functional devices (MFDs) and associated software, both on-site and remotely.
Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.
- What you’ll be doing
- Installing, repairing, configuring and maintaining MFDs and related products
- Preparing, setting up and refurbishing new and second-hand equipment
- Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
- Diagnosing and resolving advanced MFD and network-related issues
- Providing clear training and guidance to customers on hardware and software
- Supporting colleagues and providing cover across the service function when required
- Assisting with ad hoc tasks to support logistics and service operations
- Managing stock held on vehicles or sites
- Working to agreed KPIs and following company processes and policies
- What we’re looking for
- Strong IT skills with PCs, laptops and tablets
- Good working knowledge of Microsoft products (e. g. Word, Excel)
- Ability to learn and work with bespoke software systems
- Relevant technical qualifications and/or experience in the print or visual solutions sector
- Confident diagnosing and resolving electromechanical and network faults
- Full UK driving licence (Category B)
- Ability to work independently as well as part of a team
- Self‑motivated with a proactive and organised approach
- Excellent communication and customer-facing skills
- Professional, positive and resilient attitude, even in challenging situations
- Work with industry‑leading technology and customers
- A varied role combining field and remote support
- Supportive team environment with opportunities to develop your technical skills
- Competitive package aligned with experience
How to apply
If you’re a customer-focused engineer who enjoys solving complex technical challenges, we’d love to hear from you.
Apply now with your CV or get in touch for a confidential discussion.
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Locations
Customer Support Engineer - Level Two in Cheshire, Warrington employer: Sharp Business Systems France
At Sharp Business Systems France, we pride ourselves on being an excellent employer that values the growth and development of our team members. Working in the vibrant Greater London area, you'll enjoy a collaborative work culture that encourages innovation and client engagement, alongside opportunities for professional advancement in IT support. Our commitment to fostering trusted relationships with SME clients ensures that you will find your role both meaningful and rewarding.
Contact Details:
Sharp Business Systems France Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer - Level Two in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sharp Business Systems France. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sharp Business Systems France before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer - Level Two in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sharp Business Systems France:Your cover letter is your chance to shine! Tell us why you want to work at Sharp Business Systems France specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sharp Business Systems France!
How to prepare for a job interview at Sharp Business Systems France
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
