At a Glance
- Tasks: Provide top-notch technical support and solve client issues with a smile.
- Company: Join Sharp IT Services, a friendly and professional team in Bristol.
- Benefits: Enjoy 26 days leave, life insurance, study support, and gym discounts.
- Other info: Hybrid working model with great opportunities for career growth.
- Why this job: Kickstart your IT career while making a real impact on client satisfaction.
- Qualifications: 2 years of IT support experience and a passion for tech.
The predicted salary is between 30000 - 40000 € per year.
Location: Bristol
Hybrid working: 3x in the office, 2x from home
Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Bristol. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.
What You’ll Be Doing
- You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients.
- Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
- Owning, updating, and progressing support tickets to give clients confidence in our service.
- Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
- Organising and prioritising your daily workload to meet client expectations efficiently.
- Using your technical knowledge to resolve issues and escalation where necessary.
- Communicating clearly, professionally, and positively with clients and colleagues.
- Actively developing your technical skills and contributing to team productivity.
- Representing Sharp IT Services professionally to support client retention and business growth.
What We’re Looking For
- We’re seeking a motivated team player with a passion for IT and a strong client-service mindset.
- A friendly, professional, and approachable attitude.
- A strong desire to grow your skills in IT support.
- Excellent verbal and written communication skills.
- At least 2 years’ experience in IT support.
- Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
- Basic understanding of backup solutions and antivirus tools.
- Awareness of Remote Monitoring and Management (RMM) tools.
What You’ll Get in Return
- 26 days of annual leave, plus bank holidays.
- Life insurance, dental, and critical illness cover.
- Study support for relevant professional certifications.
- Discounted gym membership.
- A clear pathway for career development in a supportive environment.
Ready to Apply?
This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
2nd Line Support Analyst in Bristol employer: Sharp Business Systems France
Sharp IT Services is an exceptional employer located in Bristol, offering a hybrid working model that promotes work-life balance while fostering a collaborative and supportive team environment. With a strong commitment to employee growth, we provide extensive benefits including 26 days of annual leave, life insurance, and study support for professional certifications, ensuring that your career development is prioritised. Join us to be part of a friendly team where your technical skills will be recognised and nurtured, making a meaningful impact in the IT support landscape.
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past, as this will demonstrate your capability and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace 2nd Line Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant technical knowledge to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how your friendly, professional attitude aligns with our team culture. Share specific examples of how you've solved problems or provided excellent client service.
Show Off Your Communication Skills:Since clear communication is key in this role, ensure your application is well-written and free of errors. This is your chance to demonstrate your verbal and written communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Server, Desktop Operating Systems, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging support issues in the past. Think about specific scenarios where you resolved a problem efficiently and how you communicated with clients throughout the process. This will demonstrate your ability to handle real-world situations.
✨Practice Clear Communication
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would explain a solution to a non-technical client, so being clear and professional is essential.
✨Demonstrate Your Team Spirit
Be ready to talk about how you work within a team. Share experiences where you collaborated with colleagues to improve service delivery or resolve issues. Highlighting your team player attitude will resonate well with the hiring managers at Sharp IT Services.
