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- Tasks: Handle 3rd Line incidents, solve complex issues, and support exciting projects.
- Company: Join a supportive tech team at Sharp with a focus on growth.
- Benefits: Hybrid working, career development, and a clear path to 3rd Line support.
- Why this job: Elevate your IT career and tackle meaningful technical challenges.
- Qualifications: Experience as a 2nd Line Engineer and a passion for learning.
- Other info: Collaborative culture with opportunities for mentoring and knowledge sharing.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take the next step in your IT career? If you’re a strong 2nd Line Engineer who’s hungry to move into 3rd Line support and project work, this is an opportunity to develop deeper technical expertise while being supported by an experienced infrastructure team.
Reporting directly to the Infrastructure Manager, you’ll play a key role in providing advanced support, solving complex technical issues, and contributing to projects that genuinely make a difference to our clients. We’ll support your growth into a rounded 3rd Line Engineer while giving you the exposure and trust to operate at the next level.
What you’ll be doing:
- Handling 3rd Line incidents and escalations, owning issues through to resolution and communicating clearly with clients.
- Taking ownership of tickets at any stage, identifying root cause, and sharing knowledge with the wider team.
- Supporting infrastructure and cloud projects, working alongside internal teams and external vendors.
- Using your technical insight to contribute to process improvements, trend analysis, and better ticket flow.
- Representing Sharp professionally at all times, helping to drive client satisfaction, retention, and growth.
What we’re looking for:
This role is ideal if you’re already a confident 2nd Line Engineer and starting to operate at a more advanced level. You’ll bring:
- A friendly, professional, and customer‑focused approach.
- Strong troubleshooting skills with a structured, logical mindset.
- Confidence explaining technical concepts to non‑technical users.
- Experience working within ITIL environments.
- A genuine drive to develop your technical skills and progress into 3rd Line.
- Technical experience in:
- Microsoft Server & Desktop Operating Systems.
- Microsoft Cloud technologies (M365 & Azure).
- Backup solutions, Anti‑Virus & Endpoint Security.
- Email filtering (e.g. Mimecast) and security access control.
- Supporting projects and collaborating with vendors.
Additional requirements:
- 5+ years’ experience in IT support or infrastructure environments.
- Current or working towards certifications (CompTIA, Cisco, VMware, Microsoft).
- A clear progression pathway into 3rd Line and advanced infrastructure work.
- Hybrid working to support work‑life balance.
- Strong focus on learning, mentoring, and career development.
- Supportive team culture where knowledge sharing is encouraged.
- The opportunity to work on meaningful technical challenges and projects.
If you’re ready to move beyond pure 2nd Line support and want a role that will genuinely help you grow into a 3rd Line Engineer, we’d love to hear from you.
Apply now and take the next step in your IT career with Sharp.
3rd Line Support Analyst in Birmingham employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who are already in 3rd Line roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific technical challenges you've tackled. This will demonstrate your problem-solving abilities and readiness for 3rd Line support.
✨Tip Number 3
Don’t shy away from asking questions during interviews! It shows your interest and helps you gauge if the company is the right fit for your career growth. Plus, it’s a great way to highlight your knowledge of ITIL and cloud technologies.
✨Tip Number 4
Apply through our website! We’re all about supporting your journey into 3rd Line roles. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team.
We think you need these skills to ace 3rd Line Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 3rd Line Support Analyst role. Highlight your troubleshooting skills and any relevant projects you've worked on, especially those involving Microsoft technologies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're ready to step up from 2nd Line to 3rd Line support. Share specific examples of how you've handled complex issues and contributed to team success in your previous roles.
Show Your Passion for Learning: We love candidates who are eager to grow! Mention any certifications you're pursuing or technical skills you're developing. This shows us you're serious about advancing your career in IT.
Apply Through Our Website: For the best chance of getting noticed, make sure you apply through our website. It helps us keep track of applications and ensures your details reach the right people quickly!
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Server, M365, and Azure. Be ready to discuss specific incidents you've handled and how you approached troubleshooting them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Highlight your structured approach to identifying root causes and how you communicated solutions to clients or team members.
✨Demonstrate Your Customer Focus
Since this role involves client interaction, be prepared to talk about how you ensure customer satisfaction. Share experiences where you went above and beyond to help a client or improve their experience.
✨Express Your Growth Mindset
Let them know you're eager to develop your skills further. Discuss any certifications you're pursuing or projects you've worked on that show your commitment to advancing in your IT career.
