At a Glance
- Tasks: Provide top-notch technical support and manage client requests with confidence.
- Company: Join Sharp IT Services, a friendly and professional team in West Brom.
- Benefits: Enjoy 26 days leave, life insurance, study support, and gym discounts.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Kickstart your IT career while developing skills in a supportive environment.
- Qualifications: 2 years of IT support experience and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
Location: West Brom
Hybrid working: 3x in the office, 2x from home
Are you personable, technically-minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Brom. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.
What You’ll Be Doing
- You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients.
- Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
- Your responsibilities will include:
- Owning, updating, and progressing support tickets to give clients confidence in our service.
- Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
- Organising and prioritising your daily workload to meet client expectations efficiently.
- Using your technical knowledge to resolve issues and escalate where necessary.
- Communicating clearly, professionally, and positively with clients and colleagues.
- Actively developing your technical skills and contributing to team productivity.
- Representing Sharp IT Services professionally to support client retention and business growth.
What We’re Looking For
We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:
- A friendly, professional, and approachable attitude
- A strong desire to grow your skills in IT support
- Excellent verbal and written communication skills
- At least 2 years’ experience in IT support
- Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
- Basic understanding of backup solutions and antivirus tools
- Awareness of Remote Monitoring and Management (RMM) tools
What You’ll Get in Return
We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:
- 26 days of annual leave, plus bank holidays
- Life insurance, dental, and critical illness cover
- Study support for relevant professional certifications
- Discounted gym membership
- A clear pathway for career development in a supportive environment
Ready to Apply?
This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
2nd Line Support Analyst employer: Sharp Business Systems France
At Sharp Business Systems France, we pride ourselves on being an excellent employer that values the growth and development of our team members. Working in the vibrant Greater London area, you'll enjoy a collaborative work culture that encourages innovation and client engagement, alongside opportunities for professional advancement in IT support. Our commitment to fostering trusted relationships with SME clients ensures that you will find your role both meaningful and rewarding.
Contact Details:
Sharp Business Systems France Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Sharp IT Services. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and client service scenarios. Think of examples from your past experiences where you’ve solved problems or helped clients, as these will show you’re the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your personality! Being personable is key in this role, so let your enthusiasm for IT and helping others shine through during your conversations with the team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sharp IT Services family.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant technical knowledge to show us you're the right fit for the 2nd Line Support Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT and how your previous experiences have prepared you for this position. Be personable and let your enthusiasm shine through – we love to see that!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-written and free of errors. This is your chance to demonstrate your verbal and written communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Server, Desktop Operating Systems, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved support tickets or technical issues in the past. Highlight your thought process and the steps you took to reach a solution, as this will demonstrate your analytical skills and client service mindset.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. Since communication is key in this role, consider doing mock interviews with friends or family to refine your verbal skills and ensure you come across as approachable and confident.
✨Demonstrate Your Team Spirit
Be ready to talk about how you work within a team and contribute to team productivity. Share specific instances where you collaborated with colleagues to achieve a common goal, as this will show that you're a motivated team player who aligns with their values.
