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For Companies At a Glance
- Tasks: Provide 2nd Line Support, resolving client issues and ensuring excellent customer service.
- Company: Join Sharp IT Services, a dynamic company focused on technology and client satisfaction.
- Benefits: Enjoy a hybrid work model with 2 days on-site and opportunities for personal development.
- Why this job: Perfect for tech enthusiasts eager to grow in a supportive and collaborative environment.
- Qualifications: Friendly attitude, knowledge of Microsoft O365, and good communication skills required.
- Other info: Experience with MAC and Google is a plus!
The predicted salary is between 30000 - 42000 £ per year.
2ndLine Support Analyst in Stockport required
Location:Stockport office – SK6 2QB
Hybrid working:3x in the office, 2x from home
Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a2nd Line Support Analystto join our helpdesk team in Stockport. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.
What You’ll Be Doing
You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
Your responsibilities will include:
- Owning, updating, and progressing support tickets to give clients confidence in our service.
- Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
- Organising and prioritising your daily workload to meet client expectations efficiently.
- Using your technical knowledge to resolve issues and escalation where necessary.
- Communicating clearly, professionally, and positively with clients and colleagues.
- Actively developing your technical skills and contributing to team productivity.
- Representing Sharp IT Services professionally to support client retention and business growth.
What We’re Looking For
We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:
- A friendly, professional, and approachable attitude
- A strong desire to grow your skills in IT support
- Excellent verbal and written communication skills
- At least 2 years’ experience in IT support
- Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
- Basic understanding of backup solutions and antivirus tools
- Awareness of Remote Monitoring and Management (RMM) tools
What You’ll Get in Return
We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:
- 26 days of annual leave, plus bank holidays
- life insurance, dental, and critical illness cover
- Study support for relevant professional certifications
- Discounted gym membership
- A clear pathway for career development in a supportive environment
Ready to Apply?
This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you\’re ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
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2nd Line Support Analyst employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft O365 and networking concepts. This will not only boost your confidence but also allow you to engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. This will help you articulate your thoughts clearly and demonstrate your ability to communicate effectively with diverse audiences.
✨Tip Number 3
Research Sharp IT Services and their client base. Understanding their business model and the types of clients they serve can give you an edge in the interview, showing that you're genuinely interested in the company and its operations.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved technical issues or provided excellent customer service. These anecdotes will illustrate your problem-solving skills and your proactive approach to support.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 2nd Line Support Analyst role. Emphasise your knowledge of Microsoft O365, networking, and any experience with MAC and Google.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Communication Skills: Since the role requires effective communication with both technical and non-technical audiences, ensure you demonstrate your written and verbal communication skills in your application.
Show Enthusiasm for Development: Express your eagerness to take an active role in personal and team development. Mention any relevant training or certifications you have pursued to enhance your technical proficiency.
How to prepare for a job interview at Sharp Business Systems France
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share examples of how you've kept up with tech trends or any personal projects that showcase your enthusiasm.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will show your ability to communicate effectively with all types of clients.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft O365, networking, firewalls, and antivirus software. Be ready to answer questions or solve problems related to these areas to demonstrate your technical proficiency.
✨Exhibit a Professional Attitude
During the interview, maintain a friendly and professional demeanour. Show that you can handle pressure and remain positive, as this is crucial for providing excellent customer service in the role.
