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- Tasks: Be the go-to IT support for staff and students, solving tech issues daily.
- Company: Join Sharp IT Services, a leading Managed IT Services provider dedicated to education.
- Benefits: Enjoy hands-on experience, continuous learning, and a supportive team environment.
- Why this job: Perfect for IT enthusiasts wanting to grow in a dynamic school setting.
- Qualifications: Friendly, professional, with strong communication skills and basic IT knowledge.
- Other info: Opportunity to make a real impact in a vibrant educational environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Client Site – Catholic School in Ipswich
Sharp IT Services is looking for a 1st Line Support Analyst to join our team at a secondary school in Ipswich . This is an exciting opportunity for an IT professional eager to develop their technical skills while providing essential support in an educational environment.
About the Role
As the first point of contact for IT issues, you will play a vital role in keeping the school’s technology running smoothly. You’ll support staff and students with day-to-day IT challenges, ensuring a reliable and efficient learning environment. Working closely with the Service Delivery Manager and wider support team, you’ll help maintain high service standards and contribute to a positive school experience.
Key Responsibilities:
- Provide first-line IT support to staff and students, ensuring prompt issue resolution.
- Manage and update support tickets , keeping users informed and confident in the resolution process.
- Support classroom technology , including interactive whiteboards, projectors, and student devices.
- Troubleshoot issues with Microsoft 365, printers, Wi-Fi, and other school systems.
- Ensure IT equipment is maintained , set up new devices, and assist with software installations.
- Meet agreed Key Performance Indicators (KPIs) to uphold high service standards.
- Prioritise and manage workload effectively to align with the school’s needs.
- Communicate professionally and clearly with school staff, students, and IT colleagues.
- Act as an ambassador for Sharp IT Services , delivering reliable and friendly IT support.
What We’re Looking For:
- Friendly, personable, and professional approach to customer service.
- Strong written and verbal communication skills .
- Passion for IT and a drive to develop technical skills .
- Basic knowledge and experience with:
- Microsoft Server & Desktop Operating Systems
- Microsoft Cloud technologies (365 & Azure)
- Virtualisation, networking, and firewalls
- Backup and anti-virus software
- Remote Monitoring and Management (RMM) tools
Why Join Sharp IT Services?
- Opportunity to grow within a leading Managed IT Services provider.
- Supportive team environment with continuous learning and career development.
- Hands-on experience working directly with clients on-site.
This role is ideal for someone with a passion for IT who enjoys working in a dynamic and supportive school setting.
Apply now to join Sharp IT Services and be part of our mission to deliver top-tier IT solutions.
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1st Line Support Analyst employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarize yourself with the specific IT systems and tools mentioned in the job description, such as Microsoft 365 and classroom technology. This knowledge will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight any previous experience you have in a customer service role, especially in an educational environment. Being able to showcase your friendly and professional approach will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you would handle common IT issues that arise in a school setting. Think about scenarios involving classroom technology or network problems, and be ready to share your troubleshooting strategies.
✨Tip Number 4
Emphasize your willingness to learn and grow within the role. Mention any relevant courses or certifications you are pursuing or plan to pursue, as this shows your commitment to developing your technical skills.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 1st Line Support Analyst position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support, especially in educational environments. Mention specific technologies you are familiar with, such as Microsoft 365, and any customer service roles that showcase your communication skills.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your passion for IT and your desire to work in a school setting. Use examples from your past experiences to demonstrate how you can contribute to maintaining high service standards and supporting staff and students effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role in IT support.
How to prepare for a job interview at Sharp Business Systems France
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it can enhance the educational experience. Share any personal projects or experiences that highlight your passion for IT.
✨Demonstrate Communication Skills
Since you'll be interacting with staff and students, practice clear and professional communication. Be ready to explain technical concepts in a way that's easy to understand for non-technical users.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft 365, networking, and troubleshooting common IT issues. Be prepared to discuss how you would handle specific scenarios that may arise in a school environment.
✨Highlight Your Customer Service Approach
Emphasize your friendly and professional demeanor when providing support. Share examples of how you've successfully resolved issues in the past while maintaining a positive attitude.
