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- Tasks: Be the first point of contact for IT issues and ensure prompt resolution.
- Company: Join Sharp IT Services, a leading Managed IT Services provider.
- Benefits: Enjoy a supportive team environment with continuous learning and career development.
- Why this job: Gain hands-on experience and develop your technical skills while delivering excellent customer service.
- Qualifications: Friendly, professional, and passionate about IT with strong communication skills.
- Other info: Opportunity to grow within the company and work directly with clients on-site.
The predicted salary is between 30000 - 42000 £ per year.
Sharp IT Services is looking for a 1st Line Support Analyst to join our team at a client site in Ipswich . This is an exciting opportunity for an IT professional eager to develop their technical skills and deliver exceptional client support in a fast-paced environment.
About the Role
As a 1st Line Support Analyst , you will be the first point of contact for IT issues, ensuring prompt resolution and excellent service delivery. You’ll work closely with the Service Delivery Manager and wider support team to maintain high service standards, contributing to client retention and growth .
Key Responsibilities:
- Own, update, and progress support tickets to ensure client confidence in issue resolution.
- Meet agreed Key Performance Indicators (KPIs) to maintain a high standard of service.
- Continuously develop technical skills to enhance service delivery.
- Prioritise and organise daily tasks to align with client expectations.
- Communicate professionally and effectively with colleagues and clients.
- Act as an ambassador for Sharp IT Services , upholding our reputation for excellence.
What We’re Looking For:
- Friendly, personable, and professional approach to customer service.
- Strong written and verbal communication skills .
- Passion for IT and a drive to develop technical skills .
- Basic knowledge and experience with:
- Microsoft Server & Desktop Operating Systems
- Microsoft Cloud technologies (365 & Azure)
- Virtualisation, networking, and firewalls
- Backup and anti-virus software
- Remote Monitoring and Management (RMM) tools
Why Join Sharp IT Services?
- Opportunity to grow within a leading Managed IT Services provider.
- Supportive team environment with continuous learning and career development.
- Hands-on experience working directly with clients on-site.
If you’re passionate about IT support and providing excellent customer service, we’d love to hear from you!
Apply now to join Sharp IT Services and be part of our mission to deliver top-tier IT solutions.
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1st Line Support Analyst employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Server & Desktop Operating Systems and Microsoft Cloud technologies. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be the first point of contact for IT issues, being able to communicate clearly and professionally is crucial. Consider role-playing scenarios with friends or family to enhance your customer service approach.
✨Tip Number 3
Research Sharp IT Services and understand their values and mission. Being able to articulate why you want to work for them and how you align with their goals can set you apart from other candidates. Show that you're not just looking for any job, but specifically want to contribute to their team.
✨Tip Number 4
Prepare for potential technical questions by reviewing common IT support scenarios. Think about how you would handle various issues and be ready to discuss your problem-solving process. This will help you demonstrate your technical skills and your ability to think on your feet during the interview.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 1st Line Support Analyst position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or customer service. Mention specific tools or technologies you are familiar with, such as Microsoft Server, Cloud technologies, or Remote Monitoring tools, to demonstrate your fit for the role.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, make sure to present your application clearly and professionally. Use concise language and check for grammar and spelling errors to reflect your attention to detail.
Express Your Passion for IT: In your cover letter, convey your enthusiasm for IT and your desire to develop your technical skills. Share any personal projects or learning experiences that showcase your commitment to the field, which can set you apart from other candidates.
How to prepare for a job interview at Sharp Business Systems France
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share examples of how you've developed your technical skills and any relevant experiences that demonstrate your passion.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for clients, it's crucial to showcase your written and verbal communication abilities. Practice explaining technical concepts in a simple way, as this will reflect your capability to communicate effectively with clients.
✨Familiarize Yourself with Key Technologies
Brush up on your knowledge of Microsoft Server & Desktop Operating Systems, Microsoft Cloud technologies, and other relevant tools mentioned in the job description. Being able to discuss these technologies confidently will show your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Prepare by thinking of specific scenarios where you successfully resolved IT problems, highlighting your approach and the outcome.
