At a Glance
- Tasks: Provide top-notch desktop support and manage incidents for hardware and software.
- Company: Join a dynamic team in Poole, UK, focused on end-user computing.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Exciting environment with potential for career advancement and skill development.
- Why this job: Be the go-to tech hero, solving real problems for users every day.
- Qualifications: 3-4 years of onsite support experience and strong knowledge of Windows OS.
The predicted salary is between 30000 - 40000 £ per year.
L 1 Desktop Support Engineer L1 Backfill on demand
Experience Required
- Role
- End User Computing (Desktop Analyst) L1-Onsite services
- Location
- Poole, UK
Experience / Skills
- 3-4 years of experience in Onsite support
- Knowledge and experience on windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
- Language Requirement
- Native (C1) Proficiency in the Local language . and B2 English
- #J-18808-Ljbffr
Desktop Support Engineer in Poole employer: Sharp Brains
At Sharp Brains, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our IT Incident Technicians to thrive. Located in a dynamic environment, we offer competitive benefits, opportunities for professional growth, and a commitment to continuous learning, ensuring that our employees are well-equipped to tackle the challenges of modern technology. Join us to be part of a team that values your contributions and supports your career development in the ever-evolving IT landscape.
We think you need these skills to ace Desktop Support Engineer in Poole
Onsite Support
Windows 7 OS
Desktop Device Management
Incident Management
IMAC Services
Break Fix Services
Remote Management Tools
