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- Tasks: Provide hands-on technical support for desktops and laptops, solving issues and ensuring smooth operations.
- Company: Join a dynamic IT team focused on delivering top-notch support.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to tech hero, making a difference in users' daily experiences.
- Qualifications: Basic tech skills and a passion for helping others with their IT needs.
- Other info: Great chance to grow your career in a supportive environment.
The predicted salary is between 25000 - 35000 £ per year.
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user management.
Desktop Support Technician L1 in Newcastle upon Tyne employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician L1 in Newcastle upon Tyne
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online forums where you can chat with other Desktop Support Technicians. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like SCCM, Intune, or ServiceNow, make sure to highlight that in conversations. Offer to demonstrate your troubleshooting skills during interviews or even in casual chats with potential employers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm for the role and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Check out our website for job openings! We regularly post new opportunities for Desktop Support Technicians. Applying directly through us not only streamlines the process but also shows you’re keen on joining our team!
We think you need these skills to ace Desktop Support Technician L1 in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and technical troubleshooting. We want to see how your skills match the key responsibilities listed in the job description.
Showcase Your Tools Knowledge: Mention any experience you have with tools like SCCM, Intune, or ServiceNow. We love seeing candidates who are familiar with the tech we use, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re a great fit for the Desktop Support Technician role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop systems. Be ready to discuss troubleshooting techniques for hardware, software, and connectivity issues. Familiarity with tools like SCCM, Intune, and ServiceNow will definitely give you an edge.
✨Showcase Your IMAC Skills
Be prepared to talk about your experience with IMAC activities—Install, Move, Add, Change. Share specific examples of how you've handled these tasks in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Highlight Your Support Experience
Discuss your experience providing remote and deskside support, especially with applications like MS Office and VPN clients. Mention any instances where you’ve had to manage critical escalations or outages, as this shows your ability to handle pressure.
✨Emphasise Compliance and Security Knowledge
Make sure to highlight your understanding of security protocols and antivirus monitoring. Companies want to know that you can enforce desktop policies and keep systems secure, so be ready to discuss how you've done this in previous roles.