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- Tasks: Provide IT support by troubleshooting hardware and software issues for desktops and laptops.
- Company: Join a dynamic tech team focused on innovative solutions and user support.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Why this job: Kickstart your IT career while making a real difference in user experiences.
- Qualifications: 1-3 years in IT support, strong communication skills, and a passion for technology.
- Other info: Work in a supportive environment with opportunities to learn from experienced engineers.
The predicted salary is between 25000 - 32000 £ per year.
1–3 years in IT infrastructure support, with focus on hardware, software, and operating system.
Role Overview
As a Level 1 Desktop Support Engineer, you will be responsible for resolving basic IT issues in accordance with hardware warranty terms and customer security compliance standards. You will work under direction, following procedures and escalating complex problems to Level 2 engineers or relevant teams.
Key Responsibilities
- Hardware Support & Troubleshooting
- Installation, repair, and troubleshooting of desktops, laptops, printers, and peripherals (monitors, keyboards, mice, fax machines, scanners).
- Physical ability to lift and move equipment weighing up to 50 lbs.
- Routers, switches, firewalls
- Racks and cabinets
- Tasks as directed by senior engineers or remote support teams
- Software & Operating System Support
- Follow instructions to install and troubleshoot desktop applications.
- Provide deskside support and break/fix for PCs.
- Basic Windows OS support and administration.
- Support antivirus/anti-spyware installation and troubleshooting.
- Assist with configuration and troubleshooting of iOS/Android tablets.
- Support deployments using tools such as: Windows Deployment Services (WDS), Mobile Device Management (MDM) solutions
- Active Directory & Identity Management
- Adding users to groups
- Network & Connectivity Support
- Basic understanding of LAN/WAN.
- Troubleshoot simple connectivity issues.
- Familiarity with: TCP/IP, DNS / DHCP, VPN / RDP
- Use basic tools such as: Ping, Wi‑Fi analyzers
Certifications Required (or to be acquired during employment)
- Basic knowledge of ITIL processes: Incident, Change, and Problem Management, Service Requests, Buffer/spare stock management
- Site‑specific certifications may be required during induction.
Competency Requirements
- Effective verbal and written communication skills.
- Strong interpersonal and user support skills.
- Ability to manage time and meet deadlines.
- Logical and deductive reasoning for issue troubleshooting.
- Self‑motivation and ability to work with minimal supervision.
- Ability to follow ticketing procedures and escalate as per SLA.
- Work as directed by senior techs or Service Desk for network‑related support.
Language Requirement
Minimum B2‑level proficiency in English and the local language.
Information Technology Support Technician in Manchester employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Manchester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just sit back and wait for job postings to come to you. Be proactive! Reach out to companies you admire directly through their websites. Express your interest in their IT support roles and show them what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would troubleshoot basic hardware and software issues. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows that you’re genuinely interested in joining their team.
We think you need these skills to ace Information Technology Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT infrastructure support. Focus on the hardware and software skills mentioned in the job description, and don’t forget to include any relevant certifications you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional, and show us your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think logically and troubleshoot effectively, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Basics
Brush up on your knowledge of hardware and software support. Be ready to discuss your experience with desktops, laptops, and peripherals, as well as basic troubleshooting techniques. Familiarity with tools like Ping and Wi-Fi analyzers will definitely give you an edge.
✨Show Off Your Communication Skills
Since effective communication is key in this role, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone who isn’t tech-savvy. This will demonstrate your ability to support users effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT issues or user requests. Prepare examples from your past experiences where you successfully resolved problems or escalated issues appropriately. This shows your logical reasoning and problem-solving skills.
✨Understand the Company’s IT Environment
Do some research on the company’s IT infrastructure and any specific technologies they use. Being knowledgeable about their systems can help you tailor your answers and show that you’re genuinely interested in the role and the company.