At a Glance
- Tasks: Provide top-notch technical support for desktops and laptops, solving issues like a pro.
- Company: Join a dynamic team in Luton, UK, focused on tech solutions.
- Benefits: Earn £150/day with flexible freelance opportunities and hands-on experience.
- Other info: Great chance to grow your skills in a fast-paced environment.
- Why this job: Be the go-to tech hero, making a real difference in users' daily work lives.
- Qualifications: Experience in desktop support and a knack for troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Skill Set: Desktop Support Engineer L1
Designation: Backfill on demand
Language: English C1
Contract: B2B/Freelance
Days Per Week: On demand
Location: Luton, United Kingdom
Target rate: 150 GBP /Day (all-inclusive)
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Desktop Support Engineer in Luton employer: Sharp Brains
At Sharp Brains, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our IT Incident Technicians to thrive. Located in a dynamic environment, we offer competitive benefits, opportunities for professional growth, and a commitment to continuous learning, ensuring that our employees are well-equipped to tackle the challenges of modern technology. Join us to be part of a team that values your contributions and supports your career development in the ever-evolving IT landscape.
