At a Glance
- Tasks: Provide hands-on IT support for desktops and laptops, troubleshooting issues and managing devices.
- Company: Join a dynamic team in London, supporting tech solutions for various users.
- Benefits: Flexible freelance role with opportunities to work on-demand and gain valuable experience.
- Other info: Great chance to learn and grow in a fast-paced tech environment.
- Why this job: Be the go-to tech hero, solving problems and making a difference in users' daily work.
- Qualifications: Basic IT knowledge and a passion for helping others with tech challenges.
The predicted salary is between 30000 - 40000 € per year.
Role – Onsite Deskside Support (L1)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Desktop Support Engineer in London employer: Sharp Brains
As a Desktop Support Engineer in London, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to enhance your technical skills while delivering essential support to end-users. Our work culture promotes flexibility and growth, allowing you to thrive in a freelance capacity while gaining invaluable experience in a fast-paced environment. With access to cutting-edge tools and a commitment to professional development, this role offers a rewarding pathway for those looking to make a meaningful impact in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online forums where you can chat with other IT professionals. You never know who might have a lead on a freelance gig!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical support projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t just apply; engage! When you find a job that interests you, reach out to the hiring manager or recruiter directly. A quick message expressing your enthusiasm can make a big difference and show that you're proactive.
✨Tip Number 4
Keep an eye on our website for the latest opportunities! We regularly post freelance roles that could be perfect for you. Plus, applying through us means you’ll get the inside scoop on what we’re looking for.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop and laptop support, especially any hands-on troubleshooting you've done. We want to see how you’ve tackled IMAC activities and managed device lifecycles!
Showcase Relevant Tools:Mention your familiarity with tools like SCCM, Intune, and ServiceNow. We love seeing candidates who can hit the ground running, so let us know how you've used these in past roles.
Highlight Your Soft Skills:As a Desktop Support Engineer, communication is key! Share examples of how you've provided VIP support or handled critical escalations. We want to know how you keep things calm under pressure.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM and Intune.
✨Showcase Your IMAC Skills
Since the role involves IMAC activities, be prepared to talk about your experience with Install, Move, Add, and Change tasks. Share specific examples of how you've managed these processes in previous roles to demonstrate your hands-on expertise.
✨Highlight Your Support Experience
Discuss your experience providing both remote and deskside support. Mention any specific applications you've supported, like MS Office or VPN clients, and how you ensured compliance with security protocols during your support activities.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Practice explaining your thought process clearly and logically, as this will show your problem-solving skills and ability to handle critical escalations.
