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- Tasks: Provide hands-on technical support for desktops and laptops, solving issues and ensuring smooth operations.
- Company: Join a dynamic tech team focused on delivering top-notch IT support.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the go-to tech hero, making a difference in users' daily experiences.
- Qualifications: Basic IT knowledge and a passion for helping others with tech challenges.
- Other info: Great chance to grow your career in a supportive environment.
The predicted salary is between 25000 - 35000 £ per year.
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user management.
Desktop Support Technician L1 in Leeds employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician L1 in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online forums where you can chat with other Desktop Support Technicians. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring up specific examples of how you've tackled hardware or software issues in the past. This will help us see that you're the right fit for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Use our website to find roles that excite you. Tailor your approach to each company, showing them why you’re the perfect match for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be an awesome addition to their team.
We think you need these skills to ace Desktop Support Technician L1 in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and the specific tools mentioned in the job description, like SCCM and Intune. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled hardware and software issues in the past. We love seeing real-life scenarios where you've made a difference, so don't hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for tech support without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop systems. Be ready to discuss troubleshooting techniques for hardware, software, and connectivity issues. Familiarity with tools like SCCM, Intune, and ServiceNow will definitely give you an edge.
✨Showcase Your IMAC Skills
Since the role involves handling IMAC activities, be prepared to talk about your experience with installing, moving, adding, and changing devices. Share specific examples of how you've managed these tasks in the past to demonstrate your hands-on experience.
✨Highlight Your Support Experience
Discuss your previous roles where you provided remote and deskside support. Mention any experience with applications like MS Office, Outlook, and VPN clients, as well as how you ensured compliance with security protocols. This will show that you understand the importance of maintaining a secure environment.
✨Prepare for VIP Support Scenarios
Since you'll be acting as the primary onsite contact during critical escalations, think of examples where you've successfully handled high-pressure situations. Being able to articulate how you managed VIP support or resolved outages will impress the interviewers.