At a Glance
- Tasks: Provide tech support for desktops, laptops, and mobile devices while ensuring excellent customer service.
- Company: Join Sharp Brains, a leader in IT solutions and services across Europe.
- Benefits: Enjoy flexible working hours and the chance to work remotely.
- Other info: This is a part-time contract role with opportunities for growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 1-3 years in desktop support; knowledge of Windows, macOS, and networking basics required.
The predicted salary is between 28800 - 43200 € per year.
Role Type: Full Time
Working Days: 5 Days a week
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years IT Support.
Site Address: London, United Kingdom
Key Responsibilities
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Information Technology Specialist employer: Sharp Brains
At Sharp Brains, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. As an Information Technology Specialist in Leeds, you will benefit from ongoing professional development opportunities, a supportive team environment, and the chance to work with cutting-edge technology while delivering exceptional customer service. Join us to be part of a dynamic team that values your contributions and encourages growth in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as ServiceNow, Jira, and Zendesk. Being able to demonstrate your experience with these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows and macOS operating systems. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Sharp Brains or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your customer service experience, as this role emphasises excellent communication skills. Think of scenarios where you've successfully assisted users and how you maintained a positive attitude while resolving their issues.
We think you need these skills to ace Information Technology Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in desktop support and technical roles. Emphasise your knowledge of Windows and macOS, as well as any experience with Microsoft Office 365 and remote support tools.
Craft a Strong Cover Letter:Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills:In your application, clearly list your technical skills, such as troubleshooting hardware and software issues, understanding networking concepts, and using ticketing systems like ServiceNow or Jira.
Show Enthusiasm for the Role:Express your passion for IT support and your eagerness to help end users. Companies appreciate candidates who are not only technically skilled but also genuinely interested in providing excellent customer service.
How to prepare for a job interview at Sharp Brains
✨Know Your Technical Stuff
Make sure you're well-versed in the key technologies mentioned in the job description, such as Windows and macOS operating systems, Microsoft Office 365, and basic networking concepts. Brush up on troubleshooting techniques for common hardware and software issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with end users, be prepared to discuss your approach to customer service. Share examples of how you've effectively resolved user issues in the past while maintaining a positive attitude.
✨Familiarise Yourself with Ticketing Systems
Understanding how to use ticketing systems like ServiceNow, Jira, or Zendesk is crucial. If you have experience with these tools, mention it during the interview. If not, do some research on how they work and be ready to discuss how you would document support requests.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common technical issues you’ve encountered and how you resolved them. Practising these scenarios can help you articulate your thought process clearly during the interview.
