At a Glance
- Tasks: Troubleshoot and resolve IT issues while maintaining hardware inventory and providing user support.
- Company: Join a dynamic team in a tech-savvy environment focused on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Collaborate with global teams and stay updated with the latest tech trends.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: 3+ years in desktop support, strong problem-solving skills, and knowledge of Windows environments.
The predicted salary is between 45000 - 50000 £ per year.
IT Incident Technicians are responsible for identifying, troubleshooting, and resolving technical issues within an organization’s IT infrastructure. This includes logging incidents, diagnosing hardware and software problems, implementing effective solutions, and providing timely updates to end users. They work within an incident management system to track, prioritize, and resolve issues efficiently. The role primarily focuses on maintaining IT hardware inventory in ServiceNow and providing support for Windows-based devices. The technician applies established procedures and sound judgment under supervision, selecting appropriate methods and techniques to resolve issues. They also act as a liaison between customers, departments, and internal teams to ensure effective problem resolution.
Key Responsibilities- Maintain IT hardware inventory in ServiceNow
- Install and configure software applications
- Troubleshoot, repair, and maintain software and IT infrastructure
- Install, upgrade, and repair end-user computing (EUC) equipment such as desktops, laptops, monitors, and peripherals
- Provide break/fix support and replacement for non-warranty end-user assets
- Support network printers and scanners, including IP configuration and TCP/IP setup
- Deliver warranty and break/fix support for printers and scanning devices
- Support application-related escalations from the helpdesk, including in-house, third-party, and market data applications
- Maintain operating system drivers, software, and firmware updates
- Assist users with remote/home office setups, including VPN and virtual machines
- Ensure adherence to organizational policies and procedures
- Create and maintain technical support documentation
- Collaborate with internal and global support teams across multiple platforms
- Log and manage incidents and service requests in ticketing systems
- Report trends, major incidents, and potential delays to management proactively
- Participate in on-call rotations for after-hours and weekend support
- Stay updated with emerging technologies through continuous learning and training
- Respond across multiple communication channels such as email, Microsoft Teams, and other collaboration tools
- Office-based role with occasional on-site visits as required
- May require working outside standard business hours for critical incidents
- May involve movement between nearby office locations
- 3+ years of experience in deskside support for Windows environments
- Experience with hardware inventory, shipping/receiving, and asset management
- Knowledge of patch management for end-user and server environments
- Familiarity with messaging platforms (email, mobile, MS Teams, etc.)
- Strong experience in PC hardware and software break/fix support
- Working knowledge of Windows and Mac operating systems
- Experience supporting tools such as Webex and Cisco Jabber
- CompTIA A+ certification or equivalent knowledge preferred
Desktop Support Specialist in Horsham employer: Sharp Brains
As a Desktop Support Specialist, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovation is encouraged, and we offer comprehensive benefits including flexible working arrangements and continuous training opportunities. Located in a vibrant area, our team enjoys a supportive atmosphere that values work-life balance and the chance to make a meaningful impact within the IT infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist in Horsham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharp Brains values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharp Brains might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharp Brains!
✨Direct Apply to Sharp Brains
Let's not forget to apply directly through the Sharp Brains website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Specialist in Horsham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharp Brains.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharp Brains. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharp Brains
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
