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- Tasks: Troubleshoot hardware and software issues in Windows and manage user accounts.
- Company: Leading tech support company in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in Microsoft 365 support and strong communication skills required.
- Other info: Ideal for tech enthusiasts looking to advance their career in IT support.
The predicted salary is between 30000 - 42000 £ per year.
A technology support company in the United Kingdom is seeking an experienced Level 2 Support Technician to provide desktop and workplace support. You will be responsible for troubleshooting hardware and software issues in Windows environments and managing user accounts within Active Directory.
The ideal candidate should have strong communication skills and a customer-focused mindset, combined with substantial experience in Microsoft 365 support. This position requires a keen ability to handle complex incidents efficiently and escalated requests. Relevant IT certifications are a plus.
Level 2 Desktop Support Engineer — Windows & M365 in Glasgow employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Desktop Support Engineer — Windows & M365 in Glasgow
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry and let them know you're on the hunt for a Level 2 Desktop Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills for Windows and M365, and be ready to demonstrate how you handle complex incidents. We recommend practising common scenarios you might face in the role.
✨Tip Number 3
Show off your customer-focused mindset! During interviews, share examples of how you've gone above and beyond to help users with their tech issues. This will highlight your communication skills and dedication to providing top-notch support.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the right roles. Plus, it shows you're genuinely interested in joining our team and makes your application stand out.
We think you need these skills to ace Level 2 Desktop Support Engineer — Windows & M365 in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Microsoft 365 support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant IT certifications and troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Level 2 Desktop Support Engineer role. Share specific examples of how you've handled complex incidents and your approach to customer service.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. We love clear and concise writing, so keep your language straightforward and professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your technical expertise and problem-solving skills.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples where you've successfully communicated with customers in the past.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support situations. Think about how you would handle escalated requests or complex incidents. Prepare a few examples from your experience that highlight your ability to stay calm under pressure and find effective solutions.
✨Highlight Your Certifications
If you have any relevant IT certifications, make sure to mention them during the interview. They can set you apart from other candidates. Be ready to explain how these certifications have helped you in your previous roles, especially in desktop support and user account management.
