Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide Level 2 support for desktop and laptop issues, ensuring smooth user experiences.
- Company: Join a dynamic IT team focused on innovative solutions and user satisfaction.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech problems and supporting users every day.
- Qualifications: Experience in desktop support and strong knowledge of Windows OS required.
- Other info: Collaborative environment with chances to learn and advance your career.
The predicted salary is between 30000 - 42000 £ per year.
Provide Level 2 support for desktop, laptop, and peripheral-related issues. Handle escalated incidents and service requests from Level 1 support teams. Diagnose and resolve complex hardware, software, and OS-related issues. Perform root cause analysis and implement permanent fixes where possible. Ensure incidents are resolved within agreed SLAs.
End-User & Workplace Support
- Support Windows 10/11 environments and standard corporate applications.
- Manage user accounts, permissions, and group policies in Active Directory.
- Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
- Assist with device setup, imaging, deployment, and replacement.
- Support printers, scanners, and other workplace peripherals.
Networking & Systems
- Troubleshoot basic network issues (LAN, Wi-Fi, VPN, DNS, DHCP).
- Assist with VPN and remote access issues for end users.
- Support mobile devices and endpoint security tools (e.g., Intune, antivirus).
- Document incidents, resolutions, and procedures in the ticketing system.
- Create and maintain knowledge base articles.
- Identify recurring issues and suggest improvements or automation.
- Collaborate with Level 3 teams and other IT departments when required.
Required Skills & Qualifications
Technical Skills
- Strong experience in Level 2 desktop support or similar role.
- Solid knowledge of Windows OS (10/11).
- Experience with Active Directory (users, groups, GPO basics).
- Hands-on experience with Microsoft 365 administration and support.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
Soft Skills
- Excellent troubleshooting and analytical skills.
- Strong communication skills with technical and non-technical users.
- Ability to work independently and manage multiple tickets.
- Customer-focused mindset with attention to detail.
Nice to Have
- Experience with Intune / Endpoint Manager.
- Knowledge of PowerShell for basic scripting and automation.
- Exposure to SCCM, MDT, or device imaging tools.
- IT certifications (ITIL, Microsoft, CompTIA A+/Network+).
Desktop Support Engineer in Glasgow employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Glasgow
✨Tip Number 1
Network with professionals in the IT field! Attend local meetups or online webinars related to desktop support. This way, we can learn from others' experiences and maybe even get some insider job leads.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills in Windows OS, Active Directory, and Microsoft 365. We can also connect with recruiters who specialise in tech roles.
✨Tip Number 3
Practice your troubleshooting skills! Set up a home lab where you can simulate issues and resolve them. This hands-on experience will not only boost your confidence but also give us great examples to discuss during interviews.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Desktop Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Level 2 desktop support and showcases your skills with Windows OS, Active Directory, and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about including relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how your troubleshooting skills can benefit us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to highlight your communication and customer-focused mindset. We value team players who can connect with both technical and non-technical users, so share examples of how you've excelled in these areas.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365 services. Be ready to discuss how you've handled desktop support issues in the past, especially those related to Active Directory and networking fundamentals. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your analytical skills during the interview. Think of a few complex hardware or software issues you've resolved and be ready to walk through your thought process. This will show them that you can handle escalated incidents with ease.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly and effectively during the interview.
✨Be Ready to Collaborate
Highlight your experience working with other IT teams, especially Level 3 support. Discuss how you've collaborated on projects or resolved issues together. This shows that you're a team player and can work well in a collaborative environment.
