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- Tasks: Provide top-notch technical support for desktops and laptops, solving issues like a pro.
- Company: Join a global team with exciting opportunities across APAC, EMEA, and LATAM.
- Benefits: Gain valuable experience, enhance your skills, and work in a dynamic environment.
- Why this job: Be the hero who keeps technology running smoothly for users everywhere.
- Qualifications: Tech-savvy individuals with a knack for problem-solving and customer service.
- Other info: Quick registration to showcase your skills for multiple job openings.
The predicted salary is between 25000 - 35000 £ per year.
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Support Engineer gezocht! in England employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer gezocht! in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual meetup, be ready to demonstrate your troubleshooting prowess. Bring your laptop and be prepared to tackle a few common issues on the spot.
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, you’ll be part of our community, which means more opportunities tailored just for you!
We think you need these skills to ace Support Engineer gezocht! in England
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills in your application. We want to see your experience with desktop and laptop support, as well as any tools like SCCM or ServiceNow that you've used. Don't hold back!
Tailor Your Application: Take a moment to customise your application for the Support Engineer role. Mention specific responsibilities from the job description that you’ve tackled before, like IMAC activities or troubleshooting connectivity issues. It’ll make you stand out!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read through your experience and qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures all your details are securely stored. Plus, it makes it easier for us to find you for future opportunities!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM, Intune, and ServiceNow.
✨Showcase Your IMAC Skills
Be prepared to talk about your experience with IMAC activities—Install, Move, Add, Change. Share specific examples of how you've handled these tasks in the past, as it shows you're familiar with the full lifecycle of desktop devices.
✨Demonstrate Your Problem-Solving Abilities
During the interview, highlight your approach to resolving incidents and managing service requests. Use the ITIL practices you've followed to explain how you ensure compliance with security protocols and maintain documentation.
✨Prepare for VIP Support Scenarios
Since you'll be providing support to VIPs, think of scenarios where you've acted as a primary contact during critical escalations. Discuss how you managed those situations and what steps you took to ensure a smooth resolution.