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- Tasks: Provide top-notch technical support for desktops and laptops, troubleshooting issues like a pro.
- Company: Join a global IT team with exciting opportunities across APAC, EMEA, and LATAM.
- Benefits: Gain valuable experience, enhance your skills, and work in a dynamic environment.
- Why this job: Be the go-to tech guru and make a real difference in users' daily experiences.
- Qualifications: Tech-savvy individuals with a knack for problem-solving and customer service.
- Other info: Quick registration to showcase your skills for multiple job openings.
The predicted salary is between 25000 - 35000 £ per year.
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Support consultant IT in England employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support consultant IT in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled issues in the past, especially with tools like SCCM and Intune.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and make sure your profile is up-to-date to catch the attention of recruiters.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Support consultant IT in England
Some tips for your application 🫡
Show Off Your Skills: When filling out your application, make sure to highlight your technical skills and experience with tools like SCCM, Intune, and ServiceNow. We want to see how you can bring your expertise to our team!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your responses to match the key responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and qualifications. We appreciate straightforwardness!
Apply Through Our Website: Make sure to apply through our website for a smooth process. It’s quick and easy, plus it helps us keep everything organised. We can’t wait to see your application!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM, Intune, and ServiceNow.
✨Showcase Your IMAC Skills
Be prepared to talk about your experience with IMAC activities—Install, Move, Add, Change. Share specific examples of how you've handled these tasks in the past, as it shows you're familiar with the full lifecycle of desktop devices.
✨Demonstrate Your Problem-Solving Abilities
During the interview, highlight your approach to resolving incidents and managing service requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you've successfully navigated challenges in previous roles.
✨Familiarity with ITIL Practices
Since the role involves following ITIL practices, be ready to discuss your understanding of incident, problem, and service request management. Mention any relevant certifications or training you've completed, as this will show your commitment to best practices in IT support.