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- Tasks: Provide hands-on support and troubleshooting for end user computing equipment.
- Company: Join a dynamic team focused on innovative tech solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Make a real difference by solving tech issues for users every day.
- Qualifications: 3-5 years of experience in tech support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Essential duties for the position include, but are not limited to the following:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
- Resolve incidents and problems associated with EUC equipment.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Provide repair and maintenance for mobile devices.
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
- Provide software break/fix services and replacement of non-warranty assets for end users.
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.
- Provide warranty and break/fix support for networked printers and scanners.
- Configure and support end users on mobile computing platforms.
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs.
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
Job Requirements / Qualifications:
- Requires 3 to 5 years of related work experience.
- Sound knowledge of imaging tools (Ghost, MDT).
- Sound knowledge of data backup and recovery tools (USMT).
- Installing, upgrading, and migrating to Windows 7/10.
- Deploying Windows 7/10 in large enterprises.
- Configuring hardware and applications.
- Configuring network connectivity.
- Configuring access to resources.
- Configuring mobile computing.
- Monitoring and maintaining systems that run Windows 7/10.
End User Support Specialist in Devon employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist in Devon
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join online forums, or even reach out to current employees at companies you're interested in. You never know who might have a lead on your next role!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your problem-solving abilities. This will not only boost your confidence but also prepare you for those tricky interview questions about resolving technical issues.
✨Tip Number 3
When you get an interview, research the company’s tech stack and be ready to discuss how your experience aligns with their needs. Show them you’re not just a fit for the role, but that you’re genuinely interested in their work and culture.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace End User Support Specialist in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Support Specialist role. Highlight your experience with troubleshooting, repair, and maintenance of end user computing equipment. We want to see how your skills match what we're looking for!
Showcase Relevant Experience: When writing your application, focus on showcasing your relevant experience, especially with Windows 7/10 and imaging tools. We love seeing specific examples of how you've resolved incidents or provided support in previous roles.
Be Clear and Concise: Keep your application clear and concise. Use straightforward language to describe your technical skills and experiences. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of imaging tools like Ghost and MDT, as well as data backup and recovery tools. Be ready to discuss your experience with Windows 7/10 installations and configurations, as this will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific incidents where you identified a problem, took action, and successfully resolved it. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly
Since you'll be acting as a liaison between customers and departments, practice explaining technical concepts in simple terms. During the interview, make sure to articulate your thoughts clearly and ask clarifying questions if needed. This shows that you can bridge the gap between technical and non-technical audiences.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Tailor your responses to reflect how your work ethic and approach align with their mission. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.