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- Tasks: Provide hands-on technical support for desktops and laptops, solving issues and managing devices.
- Company: Join a global tech team with exciting opportunities across APAC, EMEA, and LATAM.
- Benefits: Gain valuable experience, enhance your skills, and work in a dynamic environment.
- Why this job: Be the go-to tech hero, helping others while growing your career in IT.
- Qualifications: Basic tech skills and a passion for problem-solving are all you need to start.
- Other info: Quick registration process to showcase your skills for multiple job openings.
The predicted salary is between 25000 - 35000 £ per year.
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Desktop Support Technician L1 employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician L1
✨Tip Number 1
Network like a pro! Attend tech meetups or local IT events to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common technical support scenarios. This will help you articulate your thought process and problem-solving skills.
✨Tip Number 4
Don’t forget to register with us! By signing up on our website, you can easily showcase your skills and be matched with the right opportunities across APAC, EMEA, and LATAM.
We think you need these skills to ace Desktop Support Technician L1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and technical troubleshooting. We want to see how your skills match the key responsibilities listed in the job description.
Showcase Your Tools Knowledge: Mention any experience you have with tools like SCCM, Intune, or ServiceNow. We love seeing candidates who are familiar with the tech we use daily!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures your details are securely stored for future opportunities.
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop systems. Be ready to discuss troubleshooting techniques for hardware, software, and connectivity issues. Familiarity with tools like SCCM, Intune, and ServiceNow will definitely give you an edge.
✨Showcase Your IMAC Skills
Be prepared to talk about your experience with IMAC activities—Install, Move, Add, Change. Share specific examples of how you've handled these tasks in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Highlight Your Support Experience
Discuss your experience providing remote and deskside support, especially with applications like MS Office and VPN clients. Mention any VIP support you've provided, as this shows your ability to handle high-pressure situations and critical escalations.
✨Emphasise Documentation and Compliance
Talk about your approach to maintaining documentation of incident resolution and hardware inventory. Highlight your understanding of ITIL practices and compliance with security protocols, as this is crucial for the role.