At a Glance
- Tasks: Provide top-notch technical support for desktops and laptops, troubleshooting issues like a pro.
- Company: Join a dynamic team in London, working with cutting-edge technology.
- Benefits: Flexible freelance role with competitive pay and the chance to work on-demand.
- Other info: Great opportunity for career growth and learning in a fast-paced environment.
- Why this job: Make a real difference by supporting users and solving tech challenges.
- Qualifications: Experience in desktop support and a knack for problem-solving.
The predicted salary is between 20000 - 30000 € per year.
Job Duration: 1-Year extendable (On-Demand role) - Freelance - Technician will only be working when primary engineer is on leaves or vacations.
Location: London, UK
Contract Type: Freelance - B2B
Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Desktop Support Engineer employer: Sharp Brains
As a Desktop Support Engineer in London, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to enhance your technical skills while working in a vibrant city. The company fosters a supportive work culture that encourages professional growth through continuous learning and development, ensuring you are well-equipped to tackle challenges in a fast-paced environment. With flexible freelance arrangements, you can enjoy a work-life balance while contributing to meaningful projects that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next gig!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives you a chance to demonstrate your expertise beyond just a CV and makes you stand out to hiring managers.
✨Tip Number 3
Be proactive! If you see a company you want to work for, reach out directly. Send a friendly email expressing your interest and how you can help them with their desktop support needs. Sometimes, a little initiative goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly helps us get to know you better and increases your chances of landing that freelance role.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop and laptop systems, especially in troubleshooting and IMAC activities. We want to see how your skills match the responsibilities listed in the job description!
Showcase Your Tools Knowledge:Mention your familiarity with tools like SCCM, Intune, and ServiceNow. We love seeing candidates who can hit the ground running with the tech we use every day!
Highlight Your Support Experience:Share examples of your remote and deskside support experience, especially with applications like MS Office and VPN clients. We’re looking for someone who can provide top-notch support to our users!
Keep It Professional Yet Personal:While we appreciate a friendly tone, make sure your application is professional. A personal touch can help us get to know you better, so don’t hesitate to let your personality shine through!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM and Intune.
✨Showcase Your IMAC Skills
Since the role involves IMAC activities, prepare to talk about your past experiences with installations, moves, additions, and changes. Have specific examples ready that demonstrate your ability to manage these tasks efficiently.
✨Demonstrate Your Support Experience
Be prepared to share instances where you've provided remote and deskside support. Highlight your familiarity with applications like MS Office and VPN clients, and how you've handled critical escalations or outages in the past.
✨Emphasise Documentation and Compliance
Discuss your approach to maintaining documentation of incident resolutions and hardware inventory. Mention your understanding of security protocols and how you ensure compliance with IT policies during software installations and updates.
