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- Tasks: Provide onsite IT support and ensure smooth operations for our customers.
- Company: Join a leading tech company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the go-to tech hero, solving problems and making a difference daily.
- Qualifications: Tech-savvy with strong communication skills and a professional attitude.
- Other info: Dynamic work environment with a focus on teamwork and development.
The predicted salary is between 36000 - 60000 £ per year.
Provide onsite services to Wipro customer in site specific management model. Transition services from the existing incumbent/employees and document the System Maintenance and Technical Document (SMTD) and Execution Process Document (EPD). Continued upkeep of the documentation. Continuous service to the designated customer site users after transition completion with service scope and frequency tailored to site specific requirements.
Detail of Services:
- The service provider will ensure that the technician working at customer site has a work permit and identity to perform the role.
- The service provider will be responsible for ensuring the technician has a clean background free of crime, theft, and drugs.
- The service provider will be accountable for ensuring that the technician reaches the site on time and that delays, absenteeism, and misconduct are completely avoided wherever possible.
- The technician must be professional in attitude and attire and courteous with end users.
- The technician must be business proficient in the local language and English and must not need any translation support.
- The technician and backup technician will be finalised with the customer; where possible, the same technician will be assigned to the site every month, and during planned absence, the backup technician will be assigned.
- The onsite technician will pick up all the tickets logged in Fresh Service or other ITSM tool from the specific resolver group needing onsite intervention.
- The technician will log opening/closure status in ITSM.
- The onsite appointment will be aligned by the customer looking at new joiner/leaver activity.
- The technician will provide necessary onsite support.
- During onsite visits, the technician will perform routine checks, health checks, and upkeep tasks such as rebooting wireless access points and router resets.
- The technician will be provided a laptop at the customer location; it will remain at the customer location.
- The technician will be provided necessary tools e.g. LogMeIn and access (admin if needed).
- The technician must maintain accurate records of onsite activities, IMACs, incidents, asset movements, and provide regular reports on support activities, ticket volume, and SLA adherence.
- The working day for the technician will be 8 hours excluding breaks and travel times, and working time will be decided based on customer location.
- Support will be limited to logged tickets. If ticket volume exceeds 1 day, the second day may be considered and adjusted in BAU.
- Service includes manpower costs, facility costs, and basic infrastructure which includes standard workstation with MS operating system and MS Office.
- There will be no additional cost due to holiday, sickness, and other factors.
Information Technology Support Specialist in Coventry employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Nail that interview prep! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and prepare some thoughtful questions to ask them too.
✨Tip Number 3
Show off your skills! If you have relevant projects or experiences, create a portfolio or a personal website to showcase your work. This can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Information Technology Support Specialist in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in IT support. We want to see how your skills match the specific requirements mentioned in the job description.
Showcase Your Professionalism: Since the role requires a professional attitude and attire, reflect this in your application. Use a clear and formal tone, and ensure your documents are well-structured and free of errors.
Highlight Technical Skills: Don’t forget to mention your technical expertise, especially with tools like ITSM and any relevant software. We’re looking for someone who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of an Information Technology Support Specialist. Familiarise yourself with terms like SMTD, EPD, and ITSM tools, as well as the specific services you'll be providing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Professionalism
Since the role requires a professional attitude and attire, dress appropriately for the interview. Be courteous and respectful to everyone you meet, from the receptionist to the interviewer. This reflects the kind of behaviour expected on the job and can leave a lasting impression.
✨Prepare for Technical Questions
Expect technical questions related to IT support, troubleshooting, and customer service scenarios. Brush up on common issues you might encounter on-site, such as network resets or ticket logging processes. Being able to discuss these topics will showcase your expertise and readiness for the role.
✨Showcase Your Communication Skills
As the technician will need to communicate effectively with end users, practice articulating your thoughts clearly. You might be asked to explain a technical concept in simple terms, so think about how you would do that. Highlight any experience you have in customer-facing roles to demonstrate your ability to engage with users professionally.