At a Glance
- Tasks: Provide top-notch IT support for desktops and laptops, troubleshooting issues like a pro.
- Company: Join a dynamic team in Coventry, dedicated to tech excellence.
- Benefits: Enjoy flexible working days, competitive pay, and opportunities for growth.
- Other info: Great chance to enhance your skills in a fast-paced environment.
- Why this job: Make a real difference by supporting users and solving tech challenges daily.
- Qualifications: 3+ years of IT support experience and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Job Details:
- Position: IT Support Technician L1 (On-site)
- Role Type: Full Time
- Working Days: 2 Days a week
- Contract duration: 1 year (extendable)
- Contract Type: Freelance / B2B contract
- Experience Required: More than 3 years IT Support
- Site Address: Coventry, United Kingdom
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Information Technology Specialist in Coventry employer: Sharp Brains
As an Information Technology Specialist at our Coventry location, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer flexible working arrangements, competitive benefits, and a collaborative environment where your contributions are valued, making it an excellent place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Specialist in Coventry
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any relevant certifications. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues like connectivity problems or software installations. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back on showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your past experiences align with what we’re looking for. Keep it concise but impactful!
Showcase Your Technical Skills:Don’t forget to mention the tools and technologies you’ve worked with, like SCCM, Intune, and ServiceNow. We love seeing candidates who are familiar with the tech we use, so make sure to highlight your hands-on experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop and laptop support. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as tools like SCCM and ServiceNow. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex IT issues. Think about times when you handled IMAC activities or provided VIP support during critical situations. Highlighting your problem-solving abilities will show that you're not just technically savvy but also resourceful.
✨Familiarise Yourself with ITIL Practices
Since the role involves following ITIL practices, it’s a good idea to understand the basics of incident, problem, and service request management. You might be asked how you’ve applied these principles in past roles, so having a few examples ready will help you stand out.
✨Demonstrate Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. During the interview, be clear and concise in your responses, showing that you can bridge the gap between technology and user understanding.
