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- Tasks: Provide desktop support and troubleshoot hardware/software issues for customers.
- Company: Join a dynamic IT Support Centre with a focus on teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: 2-3 years of IT experience and strong problem-solving skills required.
- Other info: Fast-paced environment with chances to work on exciting projects.
The predicted salary is between 28800 - 48000 £ per year.
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
Position Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills:
- Bachelor’s Degree or equivalent in Computer Science or related field.
- Minimum of 2-3 years of IT experience.
- Windows 10 or 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Locations
Information Technology Support Specialist in Cheshire, Warrington employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Cheshire, Warrington
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Desktop Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved hardware and software issues in the past. Show us that you can think on your feet and handle customer queries like a pro!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings. We often post roles that might not be listed elsewhere, so make sure to keep an eye out and apply directly through us for the best chance at landing that IT Support Specialist gig!
We think you need these skills to ace Information Technology Support Specialist in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Windows Desktop support and any relevant IT skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality in your application.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for candidates who can think on their feet and resolve issues efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Office 365, and any other relevant software mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any diagnostic tools you've used.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to diagnose a problem or work with vendors to fix complex issues. This will demonstrate your analytical skills and ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since this role involves customer interaction, practice explaining technical concepts in simple terms. You might be asked to role-play a support call, so being able to communicate clearly and build rapport with customers is key.
✨Be Ready for Teamwork Questions
This position requires flexibility and teamwork, so expect questions about how you work with others. Prepare examples of successful collaborations or projects where you had to adapt to changing circumstances. Highlight your ability to contribute positively to a team environment.