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- Tasks: Provide onsite support for desktop devices and manage incidents to resolution.
- Company: Join a dynamic IT team focused on user experience and technology.
- Benefits: Competitive salary, hands-on training, and opportunities for career advancement.
- Why this job: Be the go-to tech guru, solving problems and making a difference every day.
- Qualifications: 2-4 years of onsite support experience and knowledge of Windows OS.
- Other info: Exciting environment with potential for growth in IT skills and knowledge.
The predicted salary is between 30000 - 42000 £ per year.
Role: End User Computing (Desktop Analyst) L1-Onsite services
Experience/Skills:
- 2-4 years of experience in Onsite support
- Knowledge and experience on Windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service Now
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team is available like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices.
Information Technology Technician in Cambridge employer: Sharp Brains
Contact Detail:
Sharp Brains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician in Cambridge
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 7 OS or any of the tools mentioned in the job description, make sure to highlight that in conversations. Bring examples of how you've managed desktop devices or resolved incidents to the table.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start!
✨Tip Number 4
Prepare for interviews by brushing up on ITIL processes and your experience with service management tools like ServiceNow. Be ready to discuss how you’ve handled incidents and provided support in previous roles – we love hearing real-life examples!
We think you need these skills to ace Information Technology Technician in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and any relevant tools like ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your expertise in Windows OS and EUC tools!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Information Technology Technician role. Share specific examples of how you've managed desktop devices and resolved incidents in the past.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've tackled tricky IT issues or improved processes. We love candidates who can think on their feet and provide top-notch support, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Sharp Brains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7 OS and the various desktop devices you'll be managing. Be ready to discuss your experience with hardware, software, and connectivity issues, as well as any specific tools you've used for remote support.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved incidents in the past. Think about specific situations where you managed IMAC or desk-side support services, and be ready to explain your thought process and the steps you took to reach a solution.
✨Familiarise Yourself with ITIL Processes
Since the role involves understanding ITIL processes like Incident, Change, and Problem Management, make sure you can talk about your experience with these frameworks. Highlight any relevant experiences where you applied these principles in your previous roles.
✨Prepare for VIP Support Scenarios
As you'll be providing VIP support, think about how you would handle high-pressure situations. Prepare to discuss how you would prioritise tasks and manage expectations when dealing with senior staff or urgent issues.
