At a Glance
- Tasks: Provide onsite tech support, troubleshoot issues, and manage IT assets for end users.
- Company: Join a dynamic enterprise IT environment with a focus on customer satisfaction.
- Benefits: Competitive daily rate and immediate onboarding with exposure to modern technologies.
- Other info: Great opportunity for career growth and skill development in a collaborative setting.
- Why this job: Make a real impact by solving tech problems and supporting users in a large organisation.
- Qualifications: 2-5 years in Desktop Support, strong Windows and Microsoft 365 knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
Employment Type
Full-Time / Freelance (B2B Contract)
Schedule
- Monday–Friday | Standard Business Hours
- Job Summary
- We are seeking a proactive and customer-focused
Desktop Support Engineer (L1) to provide onsite technical support for end users in an enterprise environment.
The ideal candidate will have hands‑on experience with desktop troubleshooting, Microsoft technologies, hardware support, and Active Directory.
You will be responsible for resolving technical issues, managing IT assets, supporting endpoint devices, and ensuring a high level of customer satisfaction while adhering to ITIL best practices and SLA commitments.
Key Responsibilities
- Provide onsite desktop and deskside support for end users.
- Troubleshoot and resolve hardware, software, operating system, and network‑related issues.
- Perform IMAC (Install, Move, Add, Change) and Break/Fix activities.
- Configure, deploy, and support Windows 10/11 desktops and laptops.
- Support Microsoft 365 applications, including Outlook, Teams, and One Drive.
- Troubleshoot VPN connectivity and remote access issues.
- Install, configure, and maintain printers, scanners, docking stations, and other peripherals.
- Create, modify, disable, and reset user accounts in Active Directory.
- Perform device imaging, software installations, updates, and endpoint configuration.
- Maintain IT asset inventory and lifecycle management.
- Log, track, and resolve incidents and service requests using ITSM tools (e. g., Service Now).
- Ensure incidents are resolved within agreed SLA timelines.
- Escalate complex issues to Level 2/Level 3 support teams when required.
- Deliver excellent customer service while maintaining accurate technical documentation.
- Required Skills & Qualifications
- 2–5 years of experience in Desktop Support, IT Support, or End User Computing (EUC).
- Strong knowledge of Windows 10 and Windows 11.
- Hands‑on experience with Microsoft 365, Outlook, Teams, and Office applications.
- Experience managing users and groups in Active Directory.
- Good understanding of basic networking concepts (TCP/IP, DNS, DHCP, LAN/Wi‑Fi).
- Experience with hardware diagnostics, repair, and replacement.
- Knowledge of device imaging and software deployment.
- Familiarity with ITSM ticketing systems such as Service Now, BMC Remedy, or Jira.
- Understanding of ITIL processes and SLA management.
- Strong troubleshooting, analytical, and problem‑solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently in an onsite enterprise environment.
- Preferred Qualifications
- Experience supporting enterprise IT environments.
- Exposure to endpoint management tools such as Microsoft Intune, SCCM/MECM, or similar.
- Microsoft certifications (e. g., Microsoft 365 Certified, Modern Desktop Administrator) are a plus.
Why Join Us?
- Immediate onboarding.
- Opportunity to work in a large enterprise IT environment.
- Competitive daily rate.
- Exposure to modern Microsoft technologies and enterprise support operations.
- #J-18808-Ljbffr
Desktop Support Specialist in Southend-on-Sea employer: Sharp Brains Solutions
Join our dynamic team in Horsham as a Desktop Support Specialist, where we prioritise employee growth and a collaborative work culture. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring that you thrive in your role while contributing to a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist in Southend-on-Sea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharp Brains Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharp Brains Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharp Brains Solutions!
✨Direct Apply to Sharp Brains Solutions
Let's not forget to apply directly through the Sharp Brains Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Specialist in Southend-on-Sea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharp Brains Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharp Brains Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharp Brains Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
