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For Companies At a Glance
- Tasks: Provide top-notch IT support for desktops and devices in a corporate setting.
- Company: Join a dynamic team in London, delivering essential tech support.
- Benefits: Competitive freelance rate, Monday to Friday schedule, and hands-on experience.
- Other info: Opportunity to grow your skills in a fast-paced, collaborative environment.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in desktop support and familiarity with enterprise tools required.
The predicted salary is between 25200 - 25200 £ per year.
Location: London, United Kingdom (Onsite)
Job Type: Full-Time (Freelance / B2B Contract)
Rate: £2100/month
Schedule: Monday–Friday | Standard Business Hours
Overview
We are hiring an experienced End User Computing (EUC) Specialist / Desktop Support Engineer to deliver high-quality onsite IT support in a corporate environment. The ideal candidate will have strong hands-on experience in deskside support, device lifecycle management, and enterprise tools like SCCM, Intune, and ServiceNow.
Key Responsibilities
- Provide end-to-end technical support for desktops, laptops, and end-user devices (hardware, software, and network issues)
- Perform IMAC activities (Install, Move, Add, Change) and break/fix support
- Manage device lifecycle including OS imaging, configuration, patching, and hardware replacement
- Use SCCM, Intune, and ServiceNow for ticketing, asset management, and remote support
- Install, configure, and update enterprise software in line with IT policies
- Deliver deskside and remote support for applications such as Microsoft Office, Outlook, and VPN
- Ensure security compliance, antivirus updates, and endpoint policy enforcement
- Provide VIP / executive support and handle critical escalations
- Support printers, scanners, and peripherals including troubleshooting and maintenance
- Assist with Active Directory (user account management, password resets, access control)
- Maintain accurate documentation for incidents, assets, and technical procedures
- Support Windows OS environments, with basic exposure to macOS and mobile devices
- Follow ITIL best practices for incident, problem, and service request management
Required Skills & Experience
- Strong experience in End User Computing (EUC) / Desktop Support / IT Support
- Hands-on expertise with Windows 10/11, Office 365, SCCM, Intune, ServiceNow
- Knowledge of Active Directory, VPN, networking basics
- Experience with hardware troubleshooting and device management
- Familiarity with ITIL processes
- Excellent communication and stakeholder management skills
End User Support Specialist in Slough employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist in Slough
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your hands-on experience with tools like SCCM, Intune, and ServiceNow. This can really set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by brushing up on common technical questions related to desktop support and end-user computing. Role-play with a friend to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented End User Support Specialists. Keep an eye on our listings and get your application in – we’d love to see what you’ve got!
We think you need these skills to ace End User Support Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Support Specialist role. Highlight your hands-on experience with Windows 10/11, SCCM, and ServiceNow. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your previous jobs. Share specific examples of how you've provided end-user support or managed device lifecycles. We love seeing real-life scenarios that demonstrate your expertise!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. We want to get to know you, but we also need to see your communication skills shine!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, SCCM, and Intune. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical issues. Think about the IMAC activities you've performed or how you've managed device lifecycles. Highlighting your ability to think on your feet will impress interviewers.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with end-users, practice explaining technical concepts in simple terms. Good communication is key, so be prepared to demonstrate your stakeholder management skills during the interview.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL processes is crucial for this position. Brush up on incident, problem, and service request management. Being able to discuss how you've applied these practices in past roles will show that you're a great fit for their team.