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- Tasks: Provide top-notch technical support for desktops and laptops, troubleshooting issues like a pro.
- Company: Join a dynamic team in Paignton, UK, focused on tech solutions.
- Benefits: Flexible freelance contract with competitive pay and valuable experience.
- Other info: Great opportunity to learn and grow in a fast-paced environment.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Basic tech skills and a passion for problem-solving are essential.
The predicted salary is between 25000 - 35000 £ per year.
Skill Set: Helpdesk Support Technician
Roll Type: Dispatch (1-Month Support)
Language: English
Contract: B2B/Freelance
Days per week: 5 days per week
Location: Paignton, UK
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Help Desk Technician in Paignton employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician in Paignton
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to helpdesk support. You never know who might be looking for someone with your skills, and a friendly chat can lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and any projects you've worked on. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common helpdesk scenarios. This will help you articulate your problem-solving process and demonstrate your technical knowledge confidently.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Help Desk Technician in Paignton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop and laptop support, as well as any tools like SCCM or ServiceNow. We want to see how your skills match up with the key responsibilities listed in the job description.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled hardware and software issues in the past. We love seeing real-life scenarios where you’ve made a difference, so don’t hold back!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant to the role. We want to get to know the real you, but also see that you can communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to desktop and laptop support. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM and ServiceNow.
✨Showcase Your IMAC Experience
Since the role involves Install, Move, Add, Change activities, prepare examples of how you've successfully managed these tasks in the past. Highlight any specific challenges you faced and how you overcame them.
✨Demonstrate Your Problem-Solving Skills
Be prepared to walk through a couple of scenarios where you had to resolve technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach problem-solving.
✨Familiarise Yourself with ITIL Practices
Since the job requires following ITIL practices, it’s a good idea to understand the basics of incident and service request management. You might be asked how you would handle specific situations, so having a grasp of these concepts will help you stand out.