At a Glance
- Tasks: Provide top-notch tech support for desktops and laptops, solving issues like a pro.
- Company: Join a dynamic team in Luton, UK, focused on innovative IT solutions.
- Benefits: Enjoy flexible working arrangements and opportunities for skill development.
- Other info: Great chance to grow your career in a supportive environment.
- Why this job: Make a real difference by helping users with their tech challenges every day.
- Qualifications: Basic tech skills and a passion for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
Skill Set: Helpdesk Support Technician Level 1
Roll Type: Backfill Contract: B2B/Freelance
Location: Luton, UK
Key Responsibilities
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Help Desk Technician in Luton employer: Sharp Brains Solutions
Join our dynamic team in Horsham as a Desktop Support Specialist, where we prioritise employee growth and a collaborative work culture. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring that you thrive in your role while contributing to a supportive environment that values innovation and teamwork.
We think you need these skills to ace Help Desk Technician in Luton
Technical Support
Troubleshooting
Hardware Support
Software Support
Connectivity Issues Resolution
IMAC Activities
SCCM
