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For Companies At a Glance
- Tasks: Provide top-notch IT support for desktops and devices in a corporate setting.
- Company: Join a dynamic team in London, delivering essential tech support.
- Benefits: Competitive freelance rate, Monday to Friday schedule, and hands-on experience.
- Other info: Opportunity to work onsite and grow your IT skills in a collaborative environment.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience in desktop support and familiarity with enterprise tools like SCCM and Intune.
The predicted salary is between 25200 - 25200 £ per year.
Location: London, United Kingdom (Onsite)
Job Type: Full-Time (Freelance / B2B Contract)
Rate: £2100/month
Schedule: Monday–Friday | Standard Business Hours
Overview
We are hiring an experienced End User Computing (EUC) Specialist / Desktop Support Engineer to deliver high-quality onsite IT support in a corporate environment. The ideal candidate will have strong hands-on experience in deskside support, device lifecycle management, and enterprise tools like SCCM, Intune, and ServiceNow.
Key Responsibilities
- Provide end-to-end technical support for desktops, laptops, and end-user devices (hardware, software, and network issues)
- Perform IMAC activities (Install, Move, Add, Change) and break/fix support
- Manage device lifecycle including OS imaging, configuration, patching, and hardware replacement
- Use SCCM, Intune, and ServiceNow for ticketing, asset management, and remote support
- Install, configure, and update enterprise software in line with IT policies
- Deliver deskside and remote support for applications such as Microsoft Office, Outlook, and VPN
- Ensure security compliance, antivirus updates, and endpoint policy enforcement
- Provide VIP / executive support and handle critical escalations
- Support printers, scanners, and peripherals including troubleshooting and maintenance
- Assist with Active Directory (user account management, password resets, access control)
- Maintain accurate documentation for incidents, assets, and technical procedures
- Support Windows OS environments, with basic exposure to macOS and mobile devices
- Follow ITIL best practices for incident, problem, and service request management
Required Skills & Experience
- Strong experience in End User Computing (EUC) / Desktop Support / IT Support
- Hands-on expertise with Windows 10/11, Office 365, SCCM, Intune, ServiceNow
- Knowledge of Active Directory, VPN, networking basics
- Experience with hardware troubleshooting and device management
- Familiarity with ITIL processes
- Excellent communication and stakeholder management skills
End User Support Specialist in London employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your hands-on experience with tools like SCCM, Intune, and ServiceNow. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to desktop support and EUC. Practice explaining your troubleshooting process clearly, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace End User Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Support Specialist role. Highlight your hands-on experience with Windows 10/11, SCCM, and ServiceNow. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your previous jobs. Share specific examples of how you've provided end-user support or managed device lifecycles. We love seeing real-world applications of your skills!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across your key points without fluff. Let’s keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, SCCM, Intune, and ServiceNow. Be ready to discuss your hands-on experience with these tools, as they are crucial for the role. Prepare to share specific examples of how you've used them in past positions.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to walk through a few scenarios where you successfully resolved technical issues. Think about times when you performed IMAC activities or managed device lifecycles. Highlight your troubleshooting process and how you ensured minimal disruption to users.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role, especially when dealing with VIPs or critical escalations. Practice explaining complex technical concepts in simple terms. This will show that you can effectively support users who may not be tech-savvy.
✨Familiarise Yourself with ITIL Practices
Since the role involves following ITIL best practices, it’s a good idea to understand the basics of incident, problem, and service request management. Be ready to discuss how you’ve applied these principles in your previous roles to improve service delivery.