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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues in a fast-paced environment.
- Company: Join a leading financial services firm with a dynamic team.
- Benefits: Competitive salary, career growth, and hands-on experience in banking IT.
- Other info: Exciting opportunity to work in a high-pressure, rewarding environment.
- Why this job: Be the go-to tech hero and solve real-time challenges in finance.
- Qualifications: Experience in IT support within financial services and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a skilled Onsite Helpdesk Engineer with proven experience in Financial Services / Banking environments. If you thrive in high-pressure, fast-paced settings and enjoy solving real-time IT issues, this role is for you.
Key Responsibilities
- Deliver 1st & 2nd line IT support (hardware, software, network)
- Troubleshoot laptops, printers, phones, and trading floor devices
- Act as the first point of contact for IT issues
- Manage incidents in line with strict SLAs
- Handle user accounts, access control, and security policies
- Support deployments, upgrades, and IT projects
Required Experience
- Background in Financial Services / Banking IT support
- Understanding of regulated environments & compliance
- Experience supporting front-office / VIP / trading users
- Strong awareness of IT security practices
Skills
- Excellent troubleshooting & problem-solving
- Strong communication & stakeholder handling
- Ability to work under pressure and manage multiple tickets
Eligibility
- We need financial background of engineer like in banking sector. This is must EUC L1 engineer experience with banking sector.
Deskside Support Technician in London employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Technician in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the financial services sector. You never know who might have a lead on that perfect Deskside Support Technician role.
✨Tip Number 2
Show off your skills! If you’ve got experience troubleshooting IT issues, consider creating a portfolio or a blog where you share your problem-solving stories. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Before interviews, run through common IT support scenarios and how you’d handle them. Being able to demonstrate your thought process under pressure will impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities tailored for skilled technicians like you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Deskside Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Financial Services and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Technician role. Share specific examples of how you've handled high-pressure situations and resolved IT issues in the past.
Showcase Your Communication Skills: Since this role involves dealing with users and stakeholders, make sure to highlight your communication skills in your application. We love candidates who can explain complex IT issues in simple terms, so give us a taste of that in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware and software troubleshooting. Be ready to discuss specific issues you've resolved in the past, particularly in a financial services context.
✨Understand the Environment
Familiarise yourself with the banking sector's compliance and regulatory requirements. This knowledge will show that you understand the importance of security and can navigate the complexities of a regulated environment.
✨Showcase Your Communication Skills
As a Deskside Support Technician, you'll be the first point of contact for IT issues. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users who may not be tech-savvy.
✨Prepare for Pressure
Since this role involves managing multiple tickets under tight SLAs, think of examples where you've successfully handled high-pressure situations. Highlight your problem-solving skills and ability to prioritise tasks efficiently.