At a Glance
- Tasks: Provide top-notch technical support for desktops and laptops, solving issues like a pro.
- Company: Join a dynamic team in Brora, UK, focused on tech solutions.
- Benefits: Enjoy flexible freelance work with competitive pay and growth opportunities.
- Other info: Great chance to learn and grow in a fast-paced IT environment.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Tech-savvy with experience in troubleshooting and customer support.
The predicted salary is between 25000 - 35000 £ per year.
Skill Set: Deskside Support Technician Level 1
Contract: B2B/Freelance
Location: Brora, UK
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Help Desk Support Specialist in Inverness employer: Sharp Brains Solutions
As a Help Desk Support Specialist in Brora, UK, you will join a dynamic team that values collaboration and innovation. Our company offers a supportive work culture with ample opportunities for professional growth, ensuring you can enhance your technical skills while contributing to meaningful projects. With competitive benefits and a commitment to employee well-being, we provide a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Support Specialist in Inverness
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow job seekers. You never know who might have a lead on your next role!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or use online resources. Focus on common help desk scenarios and how you’d troubleshoot them. This will boost your confidence and help you articulate your skills better.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like SCCM, Intune, or ServiceNow, make sure to highlight that in conversations. Bring examples of how you’ve used these tools to solve problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that job!
We think you need these skills to ace Help Desk Support Specialist in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills in technical support and troubleshooting shine through!
Showcase Your Tools Knowledge:Mention your familiarity with tools like SCCM, Intune, and ServiceNow. We love seeing candidates who can hit the ground running with the tech we use every day.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM and ServiceNow.
✨Showcase Your IMAC Skills
Since the role involves IMAC activities, prepare to talk about your past experiences with installations, moves, adds, and changes. Have specific examples ready that demonstrate your ability to manage these tasks efficiently.
✨Demonstrate Your Support Experience
Be prepared to share instances where you've provided remote and deskside support. Highlight your familiarity with applications like MS Office and VPN clients, and how you've handled critical escalations or outages in the past.
✨Emphasise Documentation and Compliance
Discuss your approach to maintaining documentation and ensuring compliance with IT policies. Mention any experience you have with incident resolution and how you keep track of hardware inventory and technical guides.
