At a Glance
- Tasks: Provide end-to-end technical support for desktop and laptop systems, including troubleshooting hardware and software issues.
- Company: This role is based in Horsham, UK, focusing on IT support services.
- Benefits: Contract role with B2B/Freelance flexibility and potential for VIP support responsibilities.
- Other info: Experience with Windows OS environments and basic MAC device handling is essential.
- Why this job: Join a dynamic team providing critical onsite support during escalations and outages.
- Qualifications: Familiarity with SCCM, Intune, ServiceNow, and ITIL practices is required.
The predicted salary is between 25000 - 35000 £ per year.
Skill Set: Helpdesk Support Technician Level 1
Roll Type: Backfill
Contract: B2B/Freelance
Location: Horsham, UK
Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Help Desk Technician in Horsham employer: Sharp Brains Solutions
Join our dynamic team in Horsham as a Desktop Support Specialist, where we prioritise employee growth and a collaborative work culture. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring that you thrive in your role while contributing to a supportive environment that values innovation and teamwork.
We think you need these skills to ace Help Desk Technician in Horsham
Technical Support
Troubleshooting
IMAC Activities
SCCM
Intune
ServiceNow
OS Imaging
