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- Tasks: Provide top-notch tech support for desktops and laptops, solving issues like a pro.
- Company: Join a forward-thinking IT team that values innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in your tech career.
- Other info: Dynamic work environment with plenty of chances to learn and advance.
- Why this job: Be the go-to tech hero, making a real difference in users' daily experiences.
- Qualifications: Tech-savvy with a knack for problem-solving and great communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
Administered approved software installations, updates, and security patching in coordination with IT policies.
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
Assisted with Active Directory tasks, basic user account management, and smart hands support.
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Followed ITIL practices for incident, problem, and service request management in corporate environments.
Help Desk Technician employer: Sharp Brains Solutions
Contact Detail:
Sharp Brains Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Help Desk Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and tools like SCCM and ServiceNow. We want you to shine when they ask about your experience with desktop support!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a Help Desk Technician isn’t just about tech knowledge; it’s also about communication. Practice explaining complex issues in simple terms, as you’ll need to do this with end-users.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop and laptop support, especially any troubleshooting you've done. We want to see how you’ve handled IMAC activities and managed device lifecycles, so don’t hold back!
Show Off Your Tools: Mention any tools you’ve used like SCCM, Intune, or ServiceNow. We love seeing familiarity with these platforms, as they’re key to the role. If you’ve got experience with remote assistance tools, make sure to include that too!
Highlight Compliance Knowledge: Since security is a big deal for us, be sure to mention your understanding of IT policies, antivirus monitoring, and compliance protocols. This shows you’re not just tech-savvy but also security-conscious.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth in your application can go a long way in showing us you’d be a great fit for our team. And remember, apply through our website!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware, software, and connectivity issues, as well as your experience with tools like SCCM and Intune.
✨Showcase Your IMAC Skills
Be prepared to talk about your experience with IMAC activities—Install, Move, Add, Change. Share specific examples of how you've handled these tasks in the past, as it shows you can manage the full lifecycle of desktop devices effectively.
✨Demonstrate Your Support Experience
Highlight your experience providing remote and deskside support. Discuss how you've used EUC tools and supported applications like MS Office and VPN clients, and be ready to explain how you ensure compliance with security protocols.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of situations where you had to act as a primary onsite contact during critical escalations or outages, and be ready to explain your approach and the outcome.