At a Glance
- Tasks: Provide top-notch technical support for desktops and laptops, solving issues like a pro.
- Company: Join a dynamic team in Tetbury, UK, focused on tech solutions.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Other info: Work in a supportive environment with a focus on IT best practices.
- Why this job: Be the go-to tech hero, helping others while building your skills.
- Qualifications: Basic tech support experience and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
Skill Set: Helpdesk Support Technician Level 1
Roll Type: FTE
Language: English
Contract: Payroll System
Days per week: 5 days per week
Location: Tetbury, UK
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.
Help Desk Support Specialist in Gloucester employer: Sharp Brains Solutions
As a Help Desk Support Specialist in Tetbury, you will join a dynamic team that values collaboration and innovation. Our company offers a supportive work culture with opportunities for professional growth, ensuring you can enhance your technical skills while providing essential support to our users. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Support Specialist in Gloucester
✨Tip Number 1
Network, network, network! Reach out to friends, family, and former colleagues. Let them know you're on the hunt for a Help Desk Support Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support roles or help out at local community centres. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions related to desktop support. Familiarise yourself with tools like SCCM and ServiceNow, and be ready to demonstrate your troubleshooting skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it shows you're genuinely interested in being part of the StudySmarter team.
We think you need these skills to ace Help Desk Support Specialist in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Help Desk Support Specialist role. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team at StudySmarter. Keep it friendly and professional!
Showcase Your Technical Skills:Be specific about the tools and technologies you've used, like SCCM or ServiceNow. We love seeing candidates who are familiar with the systems we use, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Sharp Brains Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop systems. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like SCCM and ServiceNow.
✨Showcase Your IMAC Skills
Be prepared to talk about your experience with IMAC activities—Install, Move, Add, Change. Share specific examples of how you've handled these tasks in the past, as it shows you can manage the full lifecycle of desktop devices effectively.
✨Demonstrate Your Customer Support Skills
Since this role involves providing support to end-users, highlight your customer service experience. Discuss how you've resolved issues for users, particularly in high-pressure situations, and mention any VIP support you've provided.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices is crucial for this position. Be ready to explain how you've applied incident, problem, and service request management in previous roles. This will show that you can contribute to maintaining a smooth IT operation.
